Order Management Specialist

Job description

At Sharp, being resourceful is a defining value, not just a buzzword. We adapt to changing circumstances; adjusting our plans when we need to. We think through how a project might play out so we can anticipate challenges while finding clever ways to solve problems. We’re looking for resourceful, adaptable professionals who can navigate evolving circumstances. The Order Management Specialist is responsible for the day-to-day operational management of client accounts for Sharp. The Order Management Specialist I works closely with client contacts to establish and maintain positive working relationships, promoting collaboration and engagement to support business needs. Order Management Specialists liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of committed orders and consistently drive to maintain positive service levels and on-time delivery. Works closely with Business Development (BD) to communicate account insights including opportunities that may exist to quote additional service offerings. Act as primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts. Works with client supply team and cross-functional internal teams to establish order-planning guidelines that are in line with effective master service agreements. This includes forecast and PO issuance, material lead-times, scheduling requirements / lead-times, order confirmation process and material obsolescence. Submits Customer Change requests to Value Stream Specialists for processing. Presents Internal Change requests to Clients on behalf of Sharp. Manages client orders based on the firm forecast and purchase orders received. Enter sales orders and forecast orders and coordinate internal order confirmation and order management process. Monitors bulk receipts, bulk inventory, and bulk expiry. Communicates bulk status to clients and addresses any issues. Supports Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders. Supports customer shipment booking and tracking. Process customer changes to Shipping Requirement Forms. Processes customer changes for Sample Shipment Requirements. Align with clients on clear and measurable KPI’s as well as alignment of process and forum for on-going review meetings. Responsible for accuracy and timely submission of sales order packet for respective client accounts. Ensure packets are generated and include proper documentation (i.e. SO, Quote and PO) as well as necessary release paperwork - CofA’s, release to package documents, Lot forms, etc. required to process and fulfill the order. Submit order packets to Finance accurately and timely to ensure customer billings are timely and accurate. Prepares and presents quotations for standard services offered and/or performed including but not limited to expedited services, overtime, material obsolescence and storage fees. PREFERRED / REQUIRED EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from a four-year college or university preferred; or two to five years related experience and/or training; or equivalent combination of experience and H.S. Diploma or G.E.D. is required. Travel between Conshohocken, Allentown and Macungie sites as required.