Order Management Specialist

Job description

Job Description Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Key Responsibilities Manage customer orders from receipt to contract fulfillment, coordinating with internal departments, factories, suppliers and contractors to ensure smooth project execution, limited to supporting back end non-technical work requirements. Create and manage engine PO and 3rd party PO to factory in SAP (S4HC). Execute orders in accordance with contractual scope, delivery schedules, and budget requirements. Coordinate with Finance on customer invoicing, milestone payments depend on the contract agreed payment terms. Manage logistics and shipment activities, including transportation arrangements, shipping instructions and customer communications. Prepare and review shipping, import, export and customs documentation (Form K1) to ensure accuracy and compliance. Liaise with freight forwarders, vendors and warehouses to ensure timely dispatch, delivery and goods receipt. Verify purchase orders, delivery documents, supplier invoices for accuracy and completeness. Resolve post-delivery issues, including shipment discrepancies, shortages, and customer claims. Maintain project and company documentation in compliance with corporate, statutory and regulatory requirements. Support office administration, vendor management (KYP), procurement, expense tracking and budget control. Drive operational efficiency through continuous process improvement and effective stakeholder coordination. Position qualifications: Bachelor’s degree in Business Administration or a related discipline. At least 3 years of experience in order management, order fulfillment or project execution within an engineered solutions business environment. Prior experience in the diesel engine, generator or data center backup power industry is an advantage. Strong team player with excellent interpersonal, written and verbal communication skills. Good understanding of Asian business cultures, regional practices and customer service principles. Ability to work effectively under pressure, manage challenging situations and take ownership of order management responsibilities. Highly organized and capable of managing multiple priorities and projects simultaneously. Resourceful, proactive and able to adapt quickly to changing business needs. Strong project tracking skills with the ability to stay informed and updated on project progress at all times. Willing and able to travel when required. Proficient in both English and Malay, with strong written and spoken communication skills. Working knowledge of SAP Sales & Distribution (SD) module, shipping processes, logistics operations and Incoterms. Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint. Detail-oriented with a high level of professionalism, accuracy and accountability. Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Type of Contract Permanent