Order Management Specialist

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking an Order Management Specialist to join the OSSFF Business Enablement team in Bucharest. This role is responsible for end-to-end order management, acting as a key link between commercial, finance and operations teams to ensure customer orders are processed accurately and efficiently. The successful candidate will support order-to-cash activities, maintain data accuracy, coordinate stakeholders, and contribute to process improvement and operational reporting. What you’ll do Enter, validate and monitor customer orders within the ordering system. Verify customer information, pricing accuracy and contractual data. Manage order amendments, cancellations and related requests. Liaise with Sales and Account Managers to clarify order requirements and contract details. Collaborate with Finance teams regarding invoicing activities and payment terms. Coordinate with Supply Chain and Operations teams to support service delivery. Support invoicing processes and order-to-invoice reconciliation activities. Ensure compliance with company policies, procedures and approval requirements. Support forecasting activities and provide reporting on orders and backlog status. Communicate order status, delivery updates and potential delays to relevant stakeholders. Resolve order-related issues and contribute to a positive customer experience. Identify opportunities to improve efficiency within order-to-cash processes. Support standardisation and automation initiatives, including workflow improvements. Produce operational reports and monitor key performance indicators. Who you are Experience in order management, order-to-cash processes or related operational functions. Strong stakeholder management and cross-functional coordination skills. Knowledge of customer order processing, contract administration, pricing validation and invoicing activities. Analytical approach with the ability to support forecasting, backlog management and operational reporting. Customer-focused mindset with strong problem-solving capabilities. Excellent attention to detail and commitment to data quality and process compliance. Minimum of 2 years of relevant professional experience. Experience working with ERP systems; SAP knowledge is advantageous. Good Microsoft Excel and reporting skills. Fluent English communication skills. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you • Hybrid way of working: 2 days per week/ 8 per month • Medical and dental services • Life and hospitalization insurance • Dedicated employee phone subscription • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. • Special discounts for gyms and retailers • Annual Company Bonus • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills • You get to work with tried and trusted web-technology • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. • Special Paternal Program - 4 months of paid paternity leave What skills you will learn Advanced order management and order-to-cash process expertise. ERP system utilisation and process optimisation techniques. Operational reporting and KPI management. Forecasting and backlog analysis methodologies. Cross-functional stakeholder engagement and collaboration. Process compliance, workflow standardisation and automation practices. Customer experience improvement and issue resolution skills. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: Facebook: Instagram: