Order Management Specialist, Distribution and Direct (2 Openings)

Job description

**Why Work at SMA America** Power the future. Build your career at SMA America. As the U.S. subsidiary of SMA Solar Technology AG, we have been at the forefront of solar inverter technology since 1981, developing solutions that make photovoltaic power plants simpler, more reliable, safer, and more cost effective. Headquartered in Rocklin, California, SMA America has spent more than two decades helping homes, businesses, and utilities across the country generate clean, reliable power. We are the only inverter manufacturer in the world offering solutions for every system size, from residential rooftops to large scale utility plants, backed by more than 1,500 patents and a presence in over 190 countries. Innovation is only part of the story. We invest in our people, create room to grow, challenge conventional thinking, and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job, with clear expectations, open door leadership, and real autonomy. If you are passionate about driving positive change and want a career where you can take ownership of your work, we would love to meet you. Together, we are not just part of the energy transition, we are helping drive it forward. **PURPOSE OF POSITION** The Order Management Specialist, Distribution and Direct is responsible for managing strategic direct and distribution customer accounts through accurate and timely order entry, proactive communication, and exceptional customer service. **PRIMARY DUTIES / RESPONSIBILITIES** - Act as the key point of contact for order-related inquiries for customers and sales managers. - Address complex order related challenges while prioritizing competing demands and making informed decisions. - Process customer orders, returns, credits, and replacement orders while ensuring data integrity and compliance with company procedures. - Responsible for customer communication including but not limited to order status updates, lead times, shipment tracking, and issue resolution. - Coordinate with cross-functional teams including Sales, Logistics, Transportation, and Finance to ensure customer requirements are met. - Research and resolve complex order, inventory, shipping, and billing issues. - Monitor open orders, identify potential risks to delivery commitments, and provide solutions to minimize customer impact. - Create and distribute open order reports to Supply Chain, Finance, Sales, and Transportation teams. - Create and present the lead time report in the weekly SCM meeting. - Maintain accurate customer records, order documentation, and reporting metrics. - Obtain freight quotes to support customer delivery requirements. - Provide support to other areas of Order Management as needed. - Other duties as may be required or assigned. **REQUIRED RELEVANT PROFESSIONAL EXPERIENCE** - An associate degree, or equivalent years of work experience, is required. - At least 3 to 5 years of experience in an administrative or logistical support role are required. - Demonstrated experience in Order Management or customer service is required. - Working knowledge of both SAP and Salesforce is strongly preferred. - Knowledge of logistics operations, transportation management systems (TMS), and freight carriers and forwarders is preferred. - Strong proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel, is strongly preferred. - Exceptional accuracy in data entry, order processing, and documentation is required. - Strong analytical and critical thinking skills, with the ability to identify issues and implement effective solutions. - Ability to multi-task in a fast-paced environment with high levels of accuracy, responsiveness, and professionalism. - Ability to identify process improvements. - Proven ability to work collaboratively as a team player, building strong relationships across departments and with external customers. - Customer-focused mindset with strong interpersonal skills. - Extent of responsibility: Regional. **WE OFFER** - Compensation: $29.00 to $32.00 per hour, dependent on experience and qualifications. - Comprehensive benefits including health, dental, and vision coverage, including $0 premium options. - Work Model: Hybrid. Onsite at our Rocklin, CA headquarters on Tuesday and Thursday, and remote Monday, Wednesday, and Friday. Standard schedule is 8:00 AM to 5:00 PM Pacific. - 401(k) plan with company match. - Opportunities for professional development and training. - Inclusive, collaborative, and innovative work environment. **Our EEO Policy** We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. **Our Privacy Policy** During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at [US_DataPrivacy@sma-america.com](mailto:US_DataPrivacy@sma-america.com)