Order Management Support Specialist

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About the Role At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide. As an Order Management Support Specialist, you will play a key role in supporting customers and sales teams across the Benelux region. Acting as a central point of coordination, you will manage quotations, process customer orders, maintain customer master data, and ensure smooth order fulfilment through close collaboration with multiple internal stakeholders. This role combines order management, sales support, stakeholder coordination, and operational excellence in a dynamic international environment. It is ideal for someone who enjoys working with complex processes, maintaining high levels of accuracy, and driving issues through to resolution. Why Join Our Team? You'll be joining a young, collaborative, and growing team where new colleagues are supported from day one. The team works closely together, values open communication, and actively contributes to process improvements and operational excellence initiatives. This role offers exposure to multiple business functions, international stakeholders, and complex order management processes, while providing opportunities for continuous learning and long-term career development. What You'll Do Manage customer orders throughout the order lifecycle, ensuring accuracy and timely processing Support quotation activities and coordinate with Sales Account Managers and other internal stakeholders Maintain customer master data and ensure high levels of data quality Monitor order progress and proactively follow up on open actions and exceptions Support invoicing-related activities and order fulfilment processes Investigate and resolve order-related issues and escalations Collaborate with Sales, Operations, Manufacturing, and other internal teams to ensure smooth order execution Maintain accurate documentation and system records Support process improvement and operational excellence initiatives ​ What We're Looking For Fluent English plus an additional European language Ideally minimum 2 years of professional experience in customer service, customer operations, order management, sales support, logistics, or a related environment Previous exposure to ERP systems or operational platforms Strong attention to detail and commitment to accuracy Excellent communication and stakeholder management skills Ability to manage multiple priorities and follow complex processes Strong problem-solving and organizational skills Proactive mindset and willingness to continuously learn and improve Nice to Have SAP experience Salesforce experience Experience in multinational or shared service environments What We Offer Competitive compensation package and annual performance bonus Hybrid working model Structured onboarding and training Exposure to SAP and other business systems Internal career development opportunities Language development opportunities Participation in process improvement and automation initiatives Modern office environment and comprehensive benefits package Ready to Make an Impact? Join a team where your expertise helps ensure the smooth execution of critical business processes that support scientific innovation around the world. If you're looking for a role where you can develop your operational expertise, work with international stakeholders, and grow your career within a global organization, we'd love to hear from you.