Order Operations Manager

Job description

Position at Ookla The Opportunity: Ookla is seeking a highly organized, process-driven, and commercially-minded Order Operations Manager to oversee the day-to-day order operations for all products across our direct and indirect sales channels. In this role, you will be the critical link between Sales, Finance, Legal, and Operations. You will establish and enforce scalable processes that accelerate our order-to-revenue cycle, ensuring high-quality CRM data, driving contract compliance, and managing crucial customer onboarding and RFP workflows. The ideal candidate is fully versed in revenue recognition principles and contracting nuances, acting as a strategic partner to maximize revenue efficiency. Key Responsibilities: Order Operations & Process Efficiency Manage Day-to-Day Operations: Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers). Accelerate Order-to-Revenue: Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition. Sales Accountability: Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards. Deal & Document Management Intake & Onboarding: Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation. RFP Management: Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data. Contracting & Revenue Alignment: Serve as the subject matter expert on how deal structures impact revenue. Work closely with Legal and Finance to ensure all contracts align with standard revenue recognition guidelines (e.g., ASC 606), and legal requirements. Job Qualifications: Background: 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment. System Expertise: Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software. Financial Literacy: Strong foundational knowledge of contracting frameworks and revenue recognition principles. Process Architecture: Proven track record of building and scaling operational processes from scratch. Assertive Collaboration: Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards. Detail-Oriented & Analytical: Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed. About Ookla Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights. Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected. Our Benefits Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan. We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally. Compensation Range Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $85,000 to $110,000/base per year. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. Ookla is an Equal Opportunity Employer. At Ookla, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal​ opportunity, and belonging.​ DEI enables us to attract and retain the best talent, regardless of background or circumstances, while​ enabling our thousands of employees worldwide to thrive​. If you have a disability or learning difficulty that requires accommodation, please let us know.