Order Specialist (Young Graduate)

Job description

We're currently looking for a Junior Operations Specialist with a focus on Order Processing to join our Operations team. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Belgium in Brussels and is limited to two years. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. What matters most is that people get the time, and support, to do what needs to be done. And to enjoy doing it, of course. Let us describe the challenge we offer In this role, you'll be expected to support the Planning, Ordering and Distribution Manager Belgium. Your key responsibility will be to process incoming orders from new and existing fleet or B2B customers. You will be in close contact with the Sales Team in order to ensure orders are processed efficiently and effectively. You will also be in close contact with the leasing companies and our headquarters in Sweden to ensure timely and correct order processing. A second part of the job is to monitor, analyze, optimize and automate existing (order) processes within the Operations Team, to make our organization future proof. What you'll do Process incoming fleet orders daily (review, validation, and approval), sharing responsibility with the Sales Department for order processing speed and First Time Right (FTR) percentage. Establish, monitor and analyze relevant internal reports Organize and stimulate internal cross-departmental alignment for order processing Assess and improve current ordering processes for fleet and business orders Support the continuous training of internal and external stakeholders with regards to changes in the fleet ordering process Optimize current business processes with the ambition to strive for Operational Excellence, focusing on improving the quality and processing speed of incoming orders by providing support in finding the root cause of errors, and by providing support in the implementation of processes that mitigate and address these errors Prepare and maintain order processing dashboards, providing regular feedback to internal stakeholders when needed Support the Business Development Manager in implementing Sales Enablement processes affecting fleet order processing Prepare and update the order processing manual Who you are In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Tenacity. Flexibility. Curiosity. We are looking for collaborative and communicative young graduate, with a high level of drive, used to taking initiatives and working independently. You are analytical and process driven with thorough attention to detail. The ability to take the initiative, to meet deadlines and requirements, and to abandon ideas when they're not feasible. In addition, you'll need the following qualifications: Degree in business administration, logistics or a related field, professional experience is not required. Problem-solving as well as organizational skills Ability to both work effectively in a team and independently Excellent level of spoken and written Dutch, French & English MS Excel/PowerPoint/Word Polestar is an international company, with various backgrounds represented. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment. People at Polestar We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in. Is this you? If you are interested in joining the Polestar crew, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way...