Order Takers

Receive maintenance requests via telephone, email, work order systems, or in person. Assign work orders to the appropriate engineering or maintenance technicians with front oiffce Monitor the progress of work orders and follow up to ensure timely completion. Communicate work order status and estimated completion times to requestors. Maintain accurate records of maintenance requests, completed work, and outstanding issues. Coordinate with engineering staff, housekeeping, security, and other departments to ensure efficient service delivery. Escalate emergency maintenance issues to supervisors or the Engineering Manager immediately. Prepare daily work order reports and maintenance logs. Ensure all documentation is completed in accordance with company policies and procedures. Maintain confidentiality of operational information and provide professional customer service at all times. High school diploma or equivalent; additional administrative or technical training is an advantage. Previous experience in facilities management, engineering administration, hospitality, or customer service is preferred. Experience using CMMS or maintenance management software is an advantage. experience is an asset Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"