Order to Cash Analyst (m/f)

Job description

Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope was extended to include, besides the European affiliates also entities located in Africa, Middle-East and India, and the operational scope was extended and includes today not just Finance, but also Human Resources. How will you CONTRIBUTE and GROW? Drive critical cash flow management by expertly analyzing and following up on all customer accounts to guarantee on-time payment collection. Ensure customer queries are resolved swiftly and proactively to prevent overdue invoices. You will act as a key liaison with local teams, ensuring customer orders are managed with prompt efficiency. Your scope will be the fast-growing AMEI region, placing you at the center of international business operations. Strategically manage and analyze diverse customer accounts portfolios. Conduct deep-dive investigations into customer historical data to accurately establish credit limits and proactively support local teams in defining optimal customer contracts. Directly impact the company’s financial health by actively decreasing Days Sales Outstanding (DSO) and significantly reducing overdue documents. Engage with Customers through various professional channels to resolve complex financial queries and secure the collection of unpaid invoices. Formulate and propose necessary Write-Offs and Bad Debts recommendations to the Legal department. Efficiently manage and process customer refund requests. Ensure smooth sales operations by promptly releasing sales orders requested by the Sales team. Collaborate closely with the Billing department to swiftly resolve intricate invoicing issues. Perform detailed customer account analysis and issue accurate Account statements and Dunning Letters as required. Be accountable for achieving challenging yet rewarding monthly collection targets. Develop and analyze key performance indicators (KPIs) and data to mitigate financial risks and drive substantial business improvements. Are you a MATCH? A degree in Accounting / Financial / Management / Economy is a valuable asset (Nice to have). Possess more than 1 year of proven professional experience in a similar function. Previous experience within a Global Business Services Center is a strong advantage. Working experience in a fast-paced multinational company is highly desirable. Demonstrate intermediate to professional fluency in English (both written and spoken). Additional language skills is a must and a key differentiator. #LI-RO1 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.