Order to Cash Operations Analyst-Voice

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at What would you do? The SME – Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders. What are we looking for? Qualifications: Bachelor - degree with Finance specialization Years of Experience :3 to 5 years Roles and Responsibilities: •Key Responsibilities Order to Cash Operations • Must act as an subject matter expert for the team, should be able to handle team and client queries • Execute end-to-end O2C transactions in line with documented SOPs and client requirements. • Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations. • Handle routine issues independently and escalate complex exceptions appropriately. Billing • Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures. • Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details. • Identify, analyze, and resolve billing discrepancies in coordination with upstream teams. Accounts Receivable (AR) • Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes. • Monitor aging reports, open items, and account balances. • Support initiatives to improve cash flow and AR hygiene by resolving aged items. Cash Applications • Apply customer payments accurately using remittance advice and bank statements. • Process payments received through lockbox, wire transfer, ACH, and electronic platforms. • Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines. Reconciliations • Perform bank, cash, and AR reconciliations with minimal supervision. • Investigate variances and ensure timely clearance of reconciling items. • Support month-end close activities and balance validations. Key Skills & Competencies Functional & Technical Skills • Strong working knowledge of Order to Cash (O2C) processes • Hands-on experience in: o Billing & Invoicing o Accounts Receivable (AR) o Cash Applications o Reconciliations • Experience with SAP ERP systems • Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis) Behavioral & Professional Skills • Strong attention to detail and analytical skills • Ability to work independently with limited supervision • Effective communication with internal teams and clients • Time management and SLA-driven mindset • Willingness to support 24×7 rotational shift operations as required • Complete Work from office Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.