Orders & Deliveries Specialist

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Orders and Deliveries Specialist is a pivotal role in managing vehicle orders and deliveries, handling client and driver requests, and ensuring smooth communication between various stakeholders and ensure high levels of client satisfaction. Responsibilities: Handling Client and Driver requests: Prioritize prompt responses to incoming calls and emails to maintain good communication with clients, drivers, and other stakeholders. Address client and driver requests in a timely manner, resolving any issues or concerns they may have efficiently. Cultivate a professional and friendly relationship with key contacts to ensure client satisfaction. Managing Orders of New Cars: Receive and register orders from the Operational department, ensuring accuracy and correctness. Ensure all reports are generated accurately and delivered to relevant departments within agreed timeframes. Verify price agreements and discounts provided by dealers to ensure alignment with calculations. Ensuring Efficiency in Delivery process and enhance Driver Experience: Coordinate with all stakeholders involved in the delivery process, including suppliers, clients, and drivers, to ensure smooth and timely vehicle deliveries. Track vehicle delivery requests until they are successfully completed, ensuring all necessary documentation is prepared and sent to drivers within agreed timeframes. Provide assistance to drivers throughout the delivery process, ensuring their experience is smooth and satisfactory. Maintain accurate records in Ayvens' systems regarding delivery schedules, vehicle transportation, and aftermarket placements. Coordinate with dealers to schedule delivery dates and update records accordingly in the core system. Coordinate the issuance of registration numbers and car insurance for new vehicles, ensuring compliance with relevant regulations and procedures. Contribute to the Invoicing process: Firmly support the accurate invoicing process for clients and suppliers as well, by booking invoices and ensuring all necessary documentation is prepared for vehicle delivery. Handling Complaints and Escalating Issues: Address drivers' and clients' complaints promptly, communicating with dealers or other relevant parties to resolve issues. Identify and escalate any situations requiring further attention to ensure timely resolution. Qualifications and skills: A Bachelor’s degree in business administration, logistics, supply chain management or a related field is often preferred. Excellent verbal and written communication skills are essential for interacting with clients, drivers, suppliers, and other stakeholders. Ability to address client and driver inquiries, concerns, and complaints with empathy and professionalism. Ability to communicate clearly, concisely, and professionally in a variety of situations. Exceptional organizational and time management skills to manage multiple tasks, prioritize workload, and meet deadlines effectively. Attention to detail to ensure accuracy in documentation and record-keeping. Ability to think critically with strong problem-solving skills to address order and delivery related issues, resolve conflicts, and make decisions under pressure. Ability to work collaboratively with internal teams, external vendors, and clients to achieve common goals. Proficiency in using computer software and relevant tools, including email clients, CRM systems, and Microsoft Office suite (Word, Excel, PowerPoint). Adaptability to a dynamic work environment with shifting priorities and evolving requirements. Good command of English – verbal and written Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.