OrthoCare Regional Service Manager - LATAM

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Join QuidelOrtho and Lead the Future of Diagnostic Service Excellence Across Latin America At QuidelOrtho , we are advancing diagnostics to power a healthier future. Through innovative technologies, trusted expertise, and a commitment to exceptional customer support, we help healthcare professionals make faster, more informed decisions that improve patient outcomes. We are seeking a passionate and experienced Regional Service Manager – LATAM to lead our service organization across Latin America and help shape the next generation of customer experience and operational excellence. This is a unique opportunity for a strategic service leader who is energized by building high-performing teams, developing talent, strengthening customer partnerships, and driving business growth through world-class service delivery. Your Mission: As the Regional Service Manager – LATAM , you will be a key leader connecting Service, Sales, Operations, and Learning & Development to ensure our customers receive outstanding support throughout their journey with QuidelOrtho. You will inspire and empower a team of service professionals while creating strategies that improve customer satisfaction, increase operational effectiveness, and support the continued growth of our business across the region. Your Impact: In this role, you will: Partner with local Sales leadership to fully integrate Service and Support strategies with regional commercial objectives. Identify, develop, and communicate service initiatives that support customer retention, business growth, and strong collaboration between Sales and Service teams. Lead and develop a team of Service Managers, Service Coordinators, Field Engineers, and Senior Field Engineers by providing coaching, feedback, and direction aligned with performance goals and company standards. Build a culture of accountability, safety, continuous improvement, and customer commitment. Recruit, onboard, train, and coach new team members to strengthen regional service capabilities. Coordinate resources to deliver exceptional service execution, including preventive maintenance, equipment modifications, implementations, troubleshooting, and customer training. Work closely with Area Sales Managers to develop strategies that retain customers, identify growth opportunities, and exceed business objectives. Plan and execute regional service initiatives aligned with divisional priorities and QuidelOrtho’s business goals. Partner with Learning & Development teams to create programs that improve productivity, develop future leaders, and encourage knowledge sharing across the organization. Take ownership of additional initiatives that support business success and operational excellence. What You Bring: Bachelor’s degree in Engineering, Operations, or a related technical field. Minimum of 5 years of experience in Field Service Engineering, Technical Support, or a similar technical leadership role. Experience managing technical teams in a customer-focused environment. Professional fluency in English, Spanish, and Portuguese . Strong understanding of service operations, customer experience, and business partnership. The Leadership Qualities That Will Set You Apart: You are a leader who: Uses strong analytical skills to translate complex technical and operational data into actionable business decisions. Builds trusted relationships with customers, employees, and stakeholders across cultures and functions. Communicates clearly and confidently, with the ability to influence and inspire others. Works independently while applying sound judgment and ownership. Creates collaboration across multicultural teams and diverse perspectives. Applies structured problem-solving methodologies to identify root causes and deliver sustainable solutions. Maintains a strong focus on results, quality, and customer satisfaction. Brings energy, urgency, and a proactive mindset to every challenge and opportunity. Why QuidelOrtho? At QuidelOrtho, every employee contributes to a mission that matters: helping healthcare providers and patients access the insights they need for better decisions and better outcomes. As Regional Service Manager – LATAM, you will have the opportunity to make a meaningful impact by developing exceptional teams, strengthening customer partnerships, and advancing service excellence across an important global region. Bring your leadership. Inspire your team. Transform healthcare through service excellence. Join QuidelOrtho and help shape a healthier future. The role is based in São Paulo, Brazil. Equal Opportunity QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at . #LI-HK1