OS&D/ Office Administrator

Job description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc. • Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 • Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound • Requests by customers and terminals via phone calls or emails • Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor. • Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems. • Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. • Camera checks for missing freight • Answering emails within 45 minutes • Dealing with upset customers Hours -7 AM to 3:30 pm daily Qualifications • Pleasant mannerism is required • Well organized • Ability to work unsupervised • Knowledge of computers and typing skills are essential • Excellent data entry and listening/communicating skills • Knowledge of dangerous goods transportation • Ability to prioritize and multitask • Ability to handle stressful situations and keep calm • Team player • Excellent communication skills, both oral & written • Providing customers with excellent customer service and escalating issues Forklift experience is an asset Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months Comprehensive Benefits Program Profit-Sharing Opportunities Opportunities for growth and advancement Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.