OSS Technical Delivery Lead - VOIS Pune

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a skilled OSS Technical Delivery professional to lead demand aggregation, planning, and delivery across multiple markets within the OSS Assurance domain. This role will act as a central point for managing delivery pipelines, coordinating with cross-functional teams, and ensuring alignment with transformation objectives. The position involves working within a multinational environment, driving governance, stakeholder engagement, and ensuring delivery against financial and operational targets. What you’ll do •Act as the single point of contact for Assurance SMEs for all demand and delivery requests across markets •Manage projects of varying complexity aligned with network transformation and integration initiatives •Own and manage budgets within defined capex and opex tolerances •Coordinate impact assessments and prioritisation of work backlog •Review supplier statements of work and ensure alignment with efficiency targets •Prepare and maintain approval, mobilisation, and demand tracking frameworks •Maintain demand and delivery trackers for governance and reporting reviews •Develop and manage an 18-month rolling OSS delivery plan •Oversee intake and prioritisation of new OSS demands in collaboration with digital and network teams •Plan OSS resource allocation with internal teams and external suppliers •Publish performance dashboards such as KPI and Kanban boards •Manage OSS risks in coordination with technology operations teams •Support portfolio management across group business areas •Track OSS budgets and supplier-related expenditures •Coordinate with suppliers, vendors, and cross-functional teams for delivery execution •Manage demand mobilisation and delivery tracking across different markets •Enhance and track cross-charge processes across local and group markets •Utilise tools such as JIRA, PEGA, and Azure DevOps for workflow management •Collaborate with geographically distributed teams, including regular engagement with European stakeholders Who you are Significant experience in OSS domain and telecommunications environment Strong understanding of software delivery lifecycle and Agile methodologies Proven experience in demand and delivery management, governance, and reporting Demonstrated ability in stakeholder and supplier engagement Familiarity with project and demand management tools such as Azure DevOps, JIRA, and PEGA Strong communication and interpersonal skills Experience working in global, multicultural environments Financial awareness with ability to manage budgets effectively Qualification in IT or equivalent experience is desirable Professional certification such as PMP or SAFe is advantageous Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to lead strategic OSS transformation initiatives across multiple markets Exposure to global stakeholders and cross-functional collaboration Experience working within a large-scale telecom and digital transformation environment Development of leadership and governance capabilities in complex programmes Opportunity to influence delivery strategy and operational excellence What skills you will learn Advanced OSS delivery planning and portfolio management Cross-market stakeholder engagement and governance frameworks Financial tracking and budget management in telecom environments Supplier and vendor management at scale Agile and digital workflow management using enterprise tools Strategic risk management within network operations VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: Facebook: Instagram: You can also chat with our employees to learn more about our projects: