OSS Telemetry Observability Engineer

Job description

Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place! E-Space is bridging Earth and space to enable hyper-scaled deployments of Internet of Things (IoT) solutions and services. We are building a highly-advanced low Earth orbit (LEO) space system that will fundamentally change the design, economics, manufacturing and service delivery associated with traditional satellite and terrestrial IoT systems. We’re intentional, we’re unapologetically curious and we’re 100% committed to innovate space-based communications and deliver actionable intelligence that will expand global economies, protect space and our planet and enhance our overall quality of life. We’re looking for OSS Telemetry Observability Engineer to grow our team. This role will be hands on and you will work with our core engineering team and customer support escalation groups, to monitor and properly escalate real-time core network or infrastructure issues that could affect customers. Your role will be within a dynamic and busy Satellite communications company and will work alongside individuals who are highly experienced and experts in their field. You will maintain and improve OSS network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA — and your work will directly shape the reliability and scalability of the networks our partners depend on. ### What you will do: - - Design and implement comprehensive observability strategies across distributed systems - Deploy and maintain monitoring solutions using tools like Prometheus, Kibana, ELK Stack, Grafana - Develop automated alerting systems with AI-powered anomaly detection - Create and maintain dashboards for real-time system visibility - Implement distributed tracing and log aggregation solutions - Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures - Technical support to NOC engineers to analyze and solve issues. - Development of KPIs and other metrics to monitor key aspects in mobile network performance - Develop and maintain dashboards, alerts, and visualizations to track key performance metrics. - Development of training material related to KPIs / Dashboards - Ability to troubleshoot, document, and assess proper escalation channel and team or group. ### What you bring to this role: - - 10+ years of experience working in a telecom environment or similar roles - Expertise in monitoring tools (Prometheus, Kibana, Grafana, ELK Stack) - Strong knowledge of distributed systems and microservices architecture - Basic Python / Linux / Bash knowledge - Experience with cloud platforms (AWS, GCP, Azure) - Understanding of SLO/SLI/SLA concepts - Excellent written and verbal communication skills - Excellent interpersonal skills ### Bonus points for the following: - - Experience with 3GPP NTN core adaptations (Rel-17/18): satellite access node (SAN) architecture, timer and window parameter adaptation for high-latency links, or UPF placement in non-terrestrial topologies. - Experience in a startup or fast-paced R&D environment where architectural decisions move at product speed. ### Additional Requirements This is a fast-paced, high-impact environment - flexibility to occasionally work extended hours or weekends during critical periods is expected. This is a full time, exempt position, based out of our Arlington, TX office. The total compensation packaged will be determined by various factors such as your relevant job-related knowledge, skills, and experience. We are redefining how satellites are designed, manufactured and used—so we’re looking for candidates with passion, deep knowledge and direct experience on LEO satellite component development, design and in-orbit activities. If that’s your experience – then we’ll be immediately wow-ed. E-Space is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role. The Company is not currently able to provide employment sponsorship for candidates who do not hold work authorization for the location of this role.