[OTB Korea] Retail Trainer_Luxury Group

Calzaturificio Stephen is a historic Italian manufacturer of luxury men’s and women’s footwear. Founded in 1967, the Vicenza-based shoe factory has its roots in the tradition of Italian artisan production and is committed to respecting its rules and traditions, while also devoting itself to innovation. Every shoe is crafted with extreme precision, combining tradition and innovation, and embodying the true essence of Made in Italy. The entire production process occurs within the company, leading to the creation of luxury products of the highest quality. Professionalism, competence, and exceptional service have always been Calzaturificio Stephen essential values, qualities that allowed the manufacturer to establish important partnerships with famous maisons across the world. Calzaturificio Stephen is a long-standing supplier of OTB, crafting creations for some of its brands, such as Maison Margiela, and has become part of the Group through its Staff International subsidiary. Company Name : OTB Korea Job Title : Retail Trainer_Maison Margiela Reports to : Retail Excellence Manager Location : Seoul, Korea MAIN DUTIES AND RESPONSIBILITIES: To elevate retail employees' capabilities by delivering impactful learning programs, strengthening product knowledge and selling excellence, and enhancing the overall client experience to maximize Maison Margiela's retail performance. Job Descriptions: Plan, organize and deliver retail training programs (classroom, digital and in-store coaching) covering product knowledge, collections, selling techniques and client experience. Deliver Maison Margiela's Selling Ceremony and product training to strengthen selling excellence and support KPI achievement. Partner closely with the Merchandising team to design and deliver seasonal product training, ensuring Retail teams are fully equipped to support new launches and storytelling. Identify capability gaps through store store observations, coaching sessions, KPI analysis and feedback from Retail leadership. Provide regular in-store coaching and follow-up to reinforce learning, improve selling behaviors and elevate client experience. Evaluate training effectiveness through assessments, observations, and business performance indicators, and recommend improvement plans. Collaborate with Retail, HR, Merchandising and HQ stakeholders to localize and execute global learning initiatives. Coordinate and manage training operations, including the annual training calendar, classroom scheduling, participant management and training materials. Coordinate and deliver onboarding training programs for newly hired Retail employees. Monitor Mystery Shopping and NPS results, identify areas for improvement, and develop action plans to enhance customer experience. Stay up to date with Maison Margiela products, industry trends and competitor activities to continuously enhance training quality and drive retail excellence. Champion Maison Margiela culture and values through all learning initiatives. Requirements Qualification: BA degree or above with relevant major preferred Minimum 5 years of experience in Retail Training, Learning & Development or Retail Operations within the luxury industry Strong understanding of the fashion industry and retail environment Excellent communication and analytical skills Fluency in spoken and written English Proficiency in PowerPoint and MS Office Highly organized and detail-oriented, you can manage multiple priorities effectively while adapting to a fast-paced environment How to Apply? Email to Submit your CV in both Korean and English Include Position Title “Retail Trainer_Maison Margiela” in the subject of the e-mail Recruitment Process : Application > 1st Interview> 2nd Interview > 3rd Interview > Offer Remark: Interviews will be notified individually to those who pass the application screening. If the contents of the application form are different from the facts or if proof is impossible, admission may be cancelled, or regular disadvantages may occur. Job Posting closes as soon as the recruitment is complete, so please apply quickly if you are interested. #LI-AR #OTB