OTC Collections

Job description

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Associate Analyst, Order to Cash at RXO, you will be responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. You will focus on the improvement of the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment. What your day-to-day will look like: Review assigned customer accounts, sending statements to customers, establish collaborate communication. Responsible for the resolution and management of outstanding invoices and delinquent accounts. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts. Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams. Partner with leadership to make recommendations on account management strategies. • Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices. Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements. Respond to customer inquiries in a timely manner; maintain departmental productivity goals. Maintain customer contacts in collections tool. Research, validate, and submit customer refunds, internal write off requests, cash application offset requests. Properly document all collection activity in the AR system. At a minimum, you’ll need: Bachelor’s degree or equivalent related work or military experience It’d be great if you also have: 2 years of experience billing, commercial account receivable experience, or cash applications Advanced computer skills with an emphasis on Microsoft Office (Excel) Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre-tax accounts to help streamline eligible expenses Company-paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .