Outbound CC Customer Support Supervisor

Job description

##### Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries. ##### Perfect for those who aim to: - Manage the daily operations of the outbound team; - Monitor team performance and ensure KPI achievement; - Conduct 1:1 meetings, team meetings, and regular performance reviews; - Analyze team and campaign results to identify trends, weaknesses, and growth opportunities; - Provide regular updates, insights, and recommendations to management; - Support agents with coaching, guidance, and performance improvement plans, onboarding; - Create and improve communication scripts and outbound approaches when needed; - Help optimize workflows, processes, and communication strategies; - Maintain high standards of communication quality and team efficiency. ##### Experience you’ll need to bring: - Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment; - Experience in iGaming industry; - Strong understanding of sales communication and outbound operations; - Analytical mindset with the ability to work with KPIs and performance data; - Leadership skills and experience managing a team; - English level - at least Upper-Intermediate. ##### It's a perfect match if you have those personal features: - Ability to take ownership and work independently; - Proactive approach and problem-solving mindset; - Strong communication and organizational skills. ##### Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin.