Outbound Sales Representative

We’re looking for a driven and ambitious Outbound Sales Representative to join our growing team. This is a fast-paced, target-driven role focused on generating new business opportunities through proactive outbound calling and targeted prospecting activity. Step Into the Role You’ll play a key role in supporting the commercial function by engaging prospective customers, and securing qualified appointments for the sales team. This opportunity is ideal for someone who enjoys speaking with people, thrives in a high-activity environment, and is looking to build a long-term career in sales with clear progression opportunities. You’ll play a key role in supporting the commercial function by engaging prospective customers, and securing qualified appointments for the sales team. This opportunity is ideal for someone who enjoys speaking with people, thrives in a high-activity environment, and is looking to build a long-term career in sales with clear progression opportunities. You will be responsible for delivering a high volume of qualified sales appointments in line with monthly targets and company expectations. This includes developing new business contacts through proactive outbound calling, structured prospecting activity, and re-engaging lapsed or reduced-spend customers. The role will involve researching and building targeted prospect lists, carrying out cold-calling campaigns to introduce Normec DETS services, qualifying opportunities, and booking appointments for Sales Managers and Junior Sales Managers. You will maintain accurate records within Microsoft Dynamics CRM, track appointments and related outcomes including quotes and revenue generated, and work closely with the sales team to support pipeline development and maximise opportunity conversion. You will also be expected to meet required activity levels, report on performance and pipeline generation, and consistently work towards personal, company, and group targets. Main Responsibilities The successful candidate will be responsible for managing the full sales cycle, from initial engagement through to deal closure, converting appointments generated both independently and by the Outbound Sales Representative into quotation opportunities and new business revenue. You will demonstrate strong commercial awareness, including the ability to confidently defend pricing and margin where required. You will conduct sales meetings via Teams and telephone to fully understand customer requirements, develop tailored solutions, and confidently overcome objections while negotiating effectively to secure new business. The role also involves increasing share of wallet within existing customers, particularly those without a dedicated Key Account Manager, ensuring customers are successfully onboarded and actively submitting samples to the laboratory. Working closely with operations and customer service teams, you will ensure a smooth customer experience while maintaining accurate and up-to-date sales records within Microsoft Dynamics CRM. You will have a proven track record in B2B new business sales within a service-led environment and will proactively identify and pursue new business opportunities across target sectors, build long-term customer relationships that lead to repeat and expanded work. As well as consistently work towards personal, Company, and Group targets while tracking pipeline performance, conversion rates, and revenue generation. Our Offer This role is based at Consett (County Durham) – office based may consider remote working. Monday - Friday. The base salary is £26,600 per annum. There is additional financial incentive for: Each completed appointment (attended) First quote requested following the appointment First invoice paid by the customer originating from the appointment The expected performance level is a target of approximately 200 appointments (either via telephone/Microsoft TEAMS or face to face) per month. Resulting in an on Target Earning of £35,000 We offer: Company funded 1% benefit allowance Pension Enhanced parental leave 28 days holiday + 2 wellbeing days plus bank holidays. Your profile About You GCSE level education or equivalent Experience in outbound calling, telesales, lead generation, or appointment setting CRM experience (Microsoft Dynamics desirable) and competent in Microsoft Office Strong communication, telephone, organisational, and interpersonal skills Able to engage prospects, manage high outbound activity, and maintain accurate CRM records Motivated, resilient, professional, and team-focused in a target-driven environment Your New Workplace Normec DETS is a leading company providing high-quality analytical testing services for the environmental, construction, waste management, fuels and engineering industries. Based in County Durham and Crayford, our laboratory is accredited to ISO 17025 and MCERTS, ensuring that we meet the highest standards and have the technical expertise required. We offer a wide range of services including asbestos testing, soil contamination testing, water testing and waste analysis. With our efficient logistics, we pick up samples on the same day with our own drivers and vehicles, ensuring rapid sample processing. Our UKAS accredited soil contamination testing lab checks for contaminants, allowing clients to operate safely. We also provide a wide range of UKAS accredited waste testing services to support regulatory compliance, renewable energy qualification, and zero waste to landfill goals. Our knowledgeable team delivers fast turnaround times and precise analysis to help you manage waste effectively and sustainably. Find out more about Normec DETS here: About Normec DETs is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry. Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors. Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues. We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization. Together, we work on impactful solutions for our clients and on a sustainable future. The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles. Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it. Interested? Let’s Talk! If you would like to speak more about this role, please reach out to Unsolicited contact from recruitment agencies is not appreciated and will not receive a response Don’t fill this box- Only the description above is needed! This information will not be loaded into the Normec website.