Outbound Shipping Supervisor

Job description

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us. The Outbound Shipping Supervisor is responsible for leading daily outbound shipping operations to ensure timely, accurate, and service-driven order fulfillment across all distribution channels, including E-Commerce, Domestic, and International. This role partners cross-functionally to maintain operational excellence, meet service level commitments, and support a high-performing shipping team within a fast-paced distribution environment. Reports to the Senior Manager of Shipping Operations. Key Responsibilities Oversee daily release of outbound orders, ensuring alignment with requested ship dates, cancel dates, and established ship windows. Ensure all E-Commerce orders are executed in accordance with defined Service Level Agreements (SLAs). Monitor workflow to maintain consistent throughput across Domestic and International shipping functions. Partner with Transportation on routing and execution of orders requiring special shipping services or carrier accommodations. Proactively identify and resolve issues that may impact on-time performance or customer satisfaction. Supervise and support the Shipping Coordinator and shipping team members. Provide day-to-day guidance, troubleshooting support, and operational direction. Address employee inquiries related to PTO, scheduling, and order processing. Foster a collaborative, accountable, and results-oriented team environment. Collaborate with Distribution, Customer Service, Logistics, and E-Commerce teams to ensure seamless order fulfillment. Escalate operational risks and service concerns in a timely and solution-oriented manner to the Senior Manager of Shipping Operations. Support continuous improvement initiatives to enhance efficiency, accuracy, and service performance. Qualifications 3–5 years of experience in distribution, warehouse, or shipping operations. Minimum 2 years in a lead or supervisory role. Bachelor’s degree preferred. Bilingual required. Working knowledge of Domestic and International shipping processes. Experience operating in SLA-driven and E-Commerce fulfillment environments. Knowledge of SAP a plus. Strong organizational, analytical, and problem-solving skills. Excellent communication and interpersonal skills. Physical & Schedule Requirements Ability to work a flexible schedule, including weekends. Overtime required based on business needs. Ability to lift, push, and pull up to 50 lbs. Core Competencies Operational Excellence Accountability & Ownership Customer Focus Collaboration Attention to Detail Decision-Making & Problem Solving The base salary range for this position is $60,000 to $70,000 per year. Base salary is determined by individualized factors such as experience and market location. As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays! Benefits described above are subject to change and/or may be modified at the Company's discretion based on business needs or applicable laws. DIRECT APPLICANTS ONLY - NO AGENCIES Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. #ZR #LI-MP1 Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.