Outlets Reservation Agent (Restaurant & Bar)

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center. Purpose The Food & Beverage Reservation Agent is responsible for managing all restaurant and private dinner reservations in a professional, accurate , and guest-centric manner. The role aims to maximize restaurant occupancy, ensure seamless coordination with outlet teams, and deliver an excellent first point of contact for guests by efficiently handling reservations through Open Table and KEY or other approved communication channels. Job Responsibilities Handle all Food & Beverage reservations using Open Table / KEY , ensuring accuracy in guest details, timing, preferences, and special requests. Monitor reservation flow and seating availability to optimize table utilization . Update, modify , and cancel reservations as required , ensuring real-time accuracy in the system. Act as the first point of contact for guests via phone, email, and internal systems, maintaining a courteous and professional tone at all times. Accurately communicate outlet concepts, operating hours, menus, and special events to guests. Record and communicate guest preferences, dietary requirements, celebrations, and special requests to the respective outlet teams. Create guest profiles on Open Table Liaise closely with restaurant managers, hosts, and service /Kitchen teams to ensure smooth guest flow and seating arrangements. Communicate daily reservation summaries, VIP guests, and special arran gements to relevant team . Support outlets during peak periods by proactively managing waitlists and reservation adjustments. Administrative & System Duties Maintain clean and accurate reservation records within Open Table. Generate basic reservation reports when required . Follow established SOPs related to reservations, guest data confidentiality, and service standards. Compliance & Sta ndards Adhere to company policies, brand standards, and grooming guidelines. Ensure all guest information is handled with confidentiality and professionalism. Key Skills & Competencies Strong communication and interpersonal skills Attention to detail and accuracy Ability to multitask in a fast-paced environment Basic computer literacy and familiarity with reservation systems (OpenTable experience preferred) Guest-focused mindset and professional telephone etiquette Special Requirements Has 1 - 2 years of relevant experience in 5 star hotels/resorts or reputable stand alone restaurants Possesses excellent English, math and psychometric abilities Possesses aptitude and upward mobility. Technical education in Hospitality Management is preferred Basic wine knowledge preferred Compliance Policies Grooming Policy Confidentiality Agreement Policy Against Harassment Electronic Systems Policy Code of Business Conduct and Ethics Employee Handbook Acknowledgement Form