Outreach Campaign Operations Manager

Job description

Vendelux https://vendelux.com/ is building the category-defining platform for event marketing intelligence. Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data. Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally. At the core of our platform is a robust ecosystem of event organizer partnerships — where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return. From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine. In addition, Vendelux Meetings extends our platform by turning insights into pipeline — using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events. This enables go-to-market teams to drive measurable ROI and maximize every event interaction. Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark. We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond. ________________ We're looking for an Outreach Campaign Operations Manager to sit at the intersection of customer success, outbound execution, and AI operations. You'll own the end-to-end performance of AI-powered outreach campaigns for a portfolio of customers — managing high volumes of moving pieces, diagnosing what's working, fixing what isn't, and constantly raising the bar on quality and results. This is a high-ownership, fast-paced role for someone who thrives in ambiguity, moves with urgency, and takes pride in the details. WHAT YOU'LL DO - Own onboarding and ongoing campaign execution for a portfolio of accounts — managing multiple live campaigns simultaneously while keeping everything organized and nothing falling through the cracks. - Diagnose and optimize B2B outreach performance: analyze reply rates, prospect list quality, email copy, sequencing, and deliverability — and take action without waiting to be asked. - Write and refine 1:1 outbound copy that feels human, earns replies, and reflects each customer's brand voice and compliance requirements. - Track campaign replies, drive follow-up, manage conversion funnels, and book meetings on behalf of customers. - Collaborate closely with Customer Success to align on account priorities, surface risks early, and deliver outcomes that map to each customer's business goals. - Partner with the product and engineering team to surface patterns from the field and influence the roadmap. - Build and document scalable outreach processes that can be systematized and improved over time. WHAT WE'RE LOOKING FOR - 3–5 years in outbound sales, B2B marketing, customer success, or a high-volume client-facing operations role. - Proven experience managing a large number of concurrent accounts or workstreams without things slipping — you have a system and you stick to it. - Strong instincts for B2B email copy: you can tell the difference between a message that earns a response and one that doesn't, and you know why. - Analytical enough to diagnose campaign performance and turn metrics into clear next actions. - High ownership mindset — you take responsibility for outcomes, follow through without being chased, and treat customer results as your results. - Naturally adaptable and a fast self-learner: when you encounter a new tool or problem, you figure it out before asking for help. - Creative problem solver who finds practical solutions in ambiguous situations and doesn't wait for a perfect playbook. - Clear, concise communicator who works well cross-functionally and keeps the right people informed without over-communicating. - Genuinely excited about AI — not just as a buzzword, but as a core part of how you work and think. Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds. Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.