Outreach Coordinator

The Outreach Coordinator is an entry-level team member who plays a key role in supporting the enrollment and outreach efforts at The Place for Children with Autism. This role is ideal for someone who is passionate about helping families, thrives in a fast-paced environment, and is eager to learn and grow within a mission-driven organization.

Working in partnership with the outreach and marketing teams, the Outreach Coordinator ensures prospective families receive a best-in-class experience from their first contact through enrollment. This includes maintaining clear and consistent communication with leads, tracking follow-ups, answering questions about services, and providing general support to help families begin their journey with us.

In addition, the Outreach Coordinator will assist with community outreach efforts, including helping to plan, attend, and staff local events that raise awareness about our programs and services.

What You Will Do:

As an Outreach Coordinator, your success will rely on your ability to problem-solve while maintaining a strong focus on quality service and support. You will play a key role in helping families navigate the enrollment process for ABA and speech therapy services, ensuring a smooth, informed, and compassionate experience from their first inquiry through the start of services.

In this role, you will assist in managing the lead pipeline in alignment with our lead management plan, while also supporting the tracking and coordination of speech therapy referrals and enrollment. A high level of attention to detail, combined with clear, professional communication both written and verbal will be essential as you help families explore their options and take their next steps.

Additionally, you will serve as a frontline representative of our organization at outreach events, resource fairs, and community activities. Your ability to engage with families, providers, and community partners will help reinforce our commitment to accessibility, trust, and community connection.

Responsibilities:

1. Lead Management & Nurturing
   Own and manage all aspects of the lead pipeline for both ABA and Speech services in alignment with the organization’s lead management plan. Execute consistent call strategies, monitor lead status, and ensure timely follow-up to move families through the enrollment process.

1. Client Onboarding & Enrollment Support
   Serve as a key point of contact for families, supporting them from inquiry through their start of services. Coordinating tours, assist with insurance enrollment needs (ACA, employer-sponsored plans, SEP), and provide support for diagnostic evaluation coordination when needed.

1. Community Engagement & Relationship Building
   Represent the organization at outreach events, vendor fairs, and community activities. Build and maintain strong relationships with referral sources, including physicians, diagnosticians, and community partners, to drive awareness and support enrollment growth.

1. Team Support & Task Management
   Support the outreach team by assisting with task coordination, maintaining tracking systems, and ensuring workflow alignment. Contribute to department goals by collaborating with the Director of Marketing and Outreach on continuous process improvement initiatives.

What will Set you Apart:

• 0-1 years in a lead generation environment / performance driven environment.
• ABA/Autism/Behavioral Health/Healthcare experience a bonus!
• Hands-on CRM experience. Salesforce preferred but not required.
• Outreach/community engagement experience.

Education:

• Optional but encouraged: BS Degree

What We Offer:

• Salary commensurate with experience
• Medical, dental, vision, disability, and commuter benefits
• Paid Parental Leave
• Bonus Eligibility
• 401(k) with company match
• Paid vacation, sick and wellness time
• Paid holidays
• Annual performance-based increases Hybrid work option-(Based on performance)- up to 3 days remote
• Monthly health and wellness membership reimbursement

Competitive Pay Based on Your Experience:

• $47,000 - $49,000 Per/Year