Outreach Development Specialist

Job description

myPlace Health is built around a simple but powerful belief: older adults deserve the support they need to live safely, independently, and with dignity in their own communities. As a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, myPlace Health brings together customized medical care, social activities, and daily support for participants and their families – all under one roof. Our centers are more than healthcare facilities. They are vibrant community hubs where participants are known by name, valued, and supported as whole people. Behind that experience is a dedicated, interdisciplinary team working together to coordinate care, remove barriers, and improve quality of life for some of the most medically and socially complex populations. For employees, myPlace Health offers the opportunity to do deeply meaningful work in a highly collaborative setting. Team members are encouraged to contribute innovative ideas, and grow alongside a mission that prioritizes compassion, respect, and impact. The result is a culture where people feel connected—to their colleagues, their participants, and the communities they serve. At myPlace Health, work is more than a job. It’s a shared commitment to honoring what matters most. Are you passionate about making a lasting impact in your community? As an Community Business Development Specialist (internally known as an Outreach Development Specialist), you’ll be on the front lines of helping older adults live independently and thrive with dignity. This is your chance to turn compassion into action—connecting seniors, families, and community partners to a life-changing program that keeps people where they want to be: safe, supported, and at home. You’ll serve as the face of our PACE (Program of All-Inclusive Care for the Elderly) initiative—building meaningful relationships, sparking awareness, and opening doors for those who need it most. Whether you’re presenting at a health fair, meeting with a provider, or sharing the benefits of PACE with a family member, your work will directly shape lives and strengthen our mission of caring for seniors across our community. Responsibilities: Build Lasting Partnerships: Develop and nurture strong relationships with healthcare providers, senior centers, post-acute facilities, and community organizations to drive meaningful referrals. Be the Face of Our Mission: Represent our PACE program with professionalism and heart at community events, health fairs, and gatherings across culturally diverse neighborhoods. Educate and Empower: Help prospective participants, families, and caregivers understand how PACE can enhance independence, quality of life, and holistic support. Achieve and Inspire: Meet, and exceed, monthly and quarterly referral and enrollment goals, contributing to our program’s growth and success. Create Pathways to Care: Generate qualified leads, schedule center tours, and walk families through every step of the enrollment journey. Stay Organized and Impactful: Maintain detailed records of outreach efforts, leads, and results using CRM tools to ensure follow-through and success tracking. Champion Compliance and Integrity: Uphold DHCS and CMS regulations to ensure all outreach and marketing efforts meet the highest ethical standards. Collaborate for Success: Partner with colleagues across outreach, enrollment, and care delivery to align strategies, share insights, and celebrate wins. Innovate for the Future: Contribute creative ideas to quarterly marketing plans and outreach campaigns that elevate awareness and engagement. Be Ready to Shine Anytime: Participate in community events during evenings or weekends as needed. Because impact doesn’t always happen between 9 and 5. Jump In Where Needed: Perform additional outreach and enrollment activities that help our team and mission thrive. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of myPlace's Vision and Goals. Other duties as assigned. Qualifications and experience: Education with Purpose: Bachelor’s degree in Healthcare, Business, Marketing, or a related field preferred. Community-Driven Experience: Minimum two (2) years in outreach, marketing, sales, or community engagement—preferably in healthcare or senior services. Proven Results: Demonstrated success meeting referral or enrollment goals through authentic relationship-building. Heart for Service: Experience supporting frail seniors, older adults, or underserved populations is strongly preferred. Language as Connection: Bilingual skills (English/Spanish, Mandarin, Cantonese, Tagalog, Korean, or Vietnamese) are highly valued. Storytelling Skills: Excellent communication, interpersonal, and presentation abilities that inspire and educate diverse audiences. Relationship Builder: Naturally earns trust and creates long-term partnerships rooted in care and respect. Tech-Savvy and Detail-Oriented: Comfortable with CRM systems and able to track every detail that drives success. Independent Spirit: Self-motivated, organized, and calm under pressure—you thrive in dynamic environments and get things done. Road-Ready: A valid California driver’s license, reliable transportation, and willingness to travel across our service area (evenings/weekends included). Schedule with Flexibility: This is a Monday through Friday role, but community doesn’t always keep business hours—so occasional evenings and weekends may be needed to support events and outreach activities. On the Move: You’ll travel throughout the South Los Angeles service area to build connections and represent our mission where it matters most. Mileage reimbursement is provided for all work-related travel. Tuberculosis Screening Policy To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available. What's in it for you? Base salary range: $70,300 to $78,043 per year A performance bonus program Medical, Dental, Vision coverage Generous paid-time-off (PTO) 11 paid holidays per year, plus 1 additional floating holiday Excellent 401(k) Retirement Saving Plan with employer match. Robust employee recognition program Robust Wellness Program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! #LI-MM1