Outside Sales Representative - Single Family Unit

The D irect Sales Representative (DSR) sells Video, Voice, and Data services to residential customers within assigned territory comprised of single family homes. The DSR’s performance is critical to the achievement of department and company Primary Service Unit (PSU) growth and net gain objectives. To that end, the DSR may perform basic installations as well as auditing. Works independently in the field 90% of the week or more and uses own car for extensive local travel (with reimbursement for travel). APPLY AT (JOB NUMBER 1413839) • Builds rapport and provides excellent customer services to meet and exceed established goals and performance levels in door to door sales. Drives maximum product penetration and revenue generation in all assigned territories, nodes, or geographical areas to former, new and existing customers via door-to-door sales. • Cold canvasses in assigned territory and makes sales presentation to non-subscribers and existing subscribers for upgrades. • Generates and retains PSUs through the acquisition of and retention of customers by using Cox trained skill sets, programming and technical expertise, and makes the appropriate recommendations for services using consultative sales skills. Implements effective closing techniques to ensure sales goals are achieved. • Maximizes Cox’s brand & image exposure in each community and ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints verbally, face to face and in writing. • Builds customer loyalty by effectively resolving any/all customer issues and differentiating Cox products from those of our competitors and communicating those differences effectively. • Minimize product churn by actively resolving concerns/issues efficiently and effectively through the use of active listening, personalizing techniques and by focusing on adding/building value. • Maintains client satisfaction and takes ownership throughout the sales cycle. • Performs end to end order entry through provided technology. • Creates and maintains successful interdepartmental relationships. • Participates in team sales blitzes, conversions, and new releases; including weekend and evening sales events. • Completes special projects and/or status reports as requested. • Introduces, markets and sells any new services. • Facilitates collection on bad debt accounts, picks up and returns customer equipment. • May complete basic installation of video and data services for residential customers. • Updates and reports on all sales activities in assigned territories, nodes or geographical areas. • Works evenings and weekends to maximize customer contact. • Conducts all business in an ethical manner as outlined in the Channel Sales Standards of Performance and Conduct. • Attends and participates in all scheduled team meetings. • Maintains current job knowledge through completion of on-going training opportunities, satisfactory skills assessment scores, and attainment of job related certifications, including annual certification renewal/update as required. • Performs other duties as required. APPLY AT (JOB NUMBER 1413839) Required • 1+ year of experience preferred in related field (i.e. Marketing, Sales, Sales Operations, etc.) • Requires proficent knowledge of technical applications and tools. • Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization • Knowledge of cable industry and products preferred. • Enthusiastic and team-oriented • Ability to work independently to achieve set goals within a strategic plan. Preferred • BS/BA in related discipline strongly desired (i.e. Marketing, Business, etc.). • Experience in telecommunications industry desired. • Two (2) years of proven door-to-door/outside/face-to-face sales experience. APPLY AT (JOB NUMBER 1413839) All your information will be kept confidential according to EEO guidelines. APPLY AT (JOB NUMBER 1413839) Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: . Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.