Ovation (High-Net-Worth) Claims Adjuster

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets. We are seeking an experienced Ovation (High-Net-Worth) Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Come join our team! What you’ll do Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva’s standard methodologies and handling procedures Responsible for the issuance of payments to vendors, customer and experts Analyze estimates, value of claims, negotiate, and settle claims accordingly Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss Communicate policy coverage and benefits to customers Investigate and document cause of loss and quantum Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property Maintain relationships with internal and external partners involved in management of customer claims Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks. Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance Maintain the accuracy and integrity of data collected in Aviva systems Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures Continuous improvement of customer experience/outcomes, indemnity and expense excellence Measured demonstration of relevant Regulatory and Legislative compliance What you’ll bring Minimum 4+ years of first party claims handling experience focusing on Property Claims. Auto Claims experience is considered an asset. Adjusting licenses for Atlantic provinces is a requirement Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto) CIP or FCIP Industry designation or other relevant professional insurance qualification University Degree or College Diploma or equivalent Property technical work experience Superior technical competence in Personal insurance Basic property claims scoping and estimating understanding/knowledge Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively Computer proficiency; Excel, Word, PowerPoint, Outlook Superior analytical, problem-solving and decision-making skills Bilingualism in a second language is considered an asset Adjusting licenses for Quebec considered an asset What you’ll get Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Hybrid