Overnight Resident Relations Specialist - Lumina

Job description

**Who We Are** With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action seeks a service driven **Overnight Resident Relations Specialist** to join our on-site team at our luxury high rise community, **Lumina**, located in **San Francisco.** This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through. As the first point of contact, you’ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions. **Schedule:** 10:30 PM- 7:00 AM; Saturday- Wednesday **Compensation:** $24.00-$25.00 Per Hour ### Job Responsibilities: - Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction - Maintain the appearance of the front desk area, lobby, and main elevators - Monitor lobby activity and maintain access control - Provide concierge services - Complete Daily Activity Report - Answer and direct incoming phone calls. Receive and distribute resident parcels - Address resident and guest concerns and questions - Demonstrate strong understanding of the association's governing documents ### Qualifications / Requirements: - Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening - Minimum of a High School Diploma or equivalent. - At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred - Hospitality Management college students or recent graduates are highly desired - Polished and professional appearance and demeanor - Upbeat and positive team player attitude - Strong judgment and solutions-oriented - Proactive customer service approach ### Why Join Action? - Action Property Management is committed to attracting and retaining the best talent in the industry. - Proudly certified as a **Great Place to Work®**in 2025 - Rated 4.0 stars on Glassdoor - [Check out our reviews here](https://tinyurl.com/actionglassdoor) **Team Member Perks:** - Comprehensive health benefits and paid time off package for qualifying employees - Exclusive employee discounts through ADP Marketplace - On-going hospitality and property management training - Opportunities for career growth and advancement - Values driven company culture promoting team work and excellence