Overseas After-sales Engineer

Responsibilities:1. Provide prompt responses to customer fault reports, independently perform post-sales fault diagnosis and repair for AGV system hardware and software, and ensure timely restoration of equipment to normal operation.2. Responsible for after-sales technical support for overseas projects, including online remote assistance and on-site emergency repairs; when necessary, provide on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.3. Provide technical support and address customer inquiries; prepare English-language training materials, including service reports and operation manuals, and conduct operations and maintenance training for customers.4. Perform regular equipment maintenance and inspections to prevent potential issues; 5. Effectively manage branch-level spare parts and components, and coordinate with headquarters to ensure proper local spare parts management.6. Collect customer feedback, propose improvements to products and services, and ensure timely reporting of on-site issues.7. Ensure that all operations comply with local safety standards and regulatory requirements. Requirements:1. A Junior College degree or higher in Mechanical Engineering, Electrical Engineering, Automation, or a related field, with familiarity in the operation, maintenance, and troubleshooting of AGV systems. Candidates with technical knowledge in sensor applications, network communications, and related fields are preferred; prior experience in the warehouse automation industry is a plus.2. Proficiency in both written and spoken Chinese and English is required; additional foreign language skills (such as Spanish or German) will be considered an asset. Candidates holding relevant technical certifications (e.g., a local electrician’s license, automation system certifications) will be given priority.3. Able to prepare technical reports, service records, and operation manuals, and to provide customers with technical training and guidance.4. Able to read and understand basic circuit schematics and CAD drawings, and proficient in using instruments such as a multimeter.5. Possesses strong communication skills, a solid team-working spirit, and a strong sense of responsibility; is down-to-earth and diligent, able to propose improvement suggestions to enhance product and service quality, and compliant with headquarters’ management. 6. Able to adapt to frequent international travel, possess the ability to work in diverse cultural environments, demonstrate excellent customer service and communication skills, and collaborate with multinational teams to coordinate and resolve issues.

Responsibilities:

1. Provide prompt responses to customer fault reports, independently perform post-sales fault diagnosis and repair for AGV system hardware and software, and ensure timely restoration of equipment to normal operation.

2. Responsible for after-sales technical support for overseas projects, including online remote assistance and on-site emergency repairs; when necessary, provide on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.

3. Provide technical support and address customer inquiries; prepare English-language training materials, including service reports and operation manuals, and conduct operations and maintenance training for customers.

4. Perform regular equipment maintenance and inspections to prevent potential issues;

5. Effectively manage branch-level spare parts and components, and coordinate with headquarters to ensure proper local spare parts management.

6. Collect customer feedback, propose improvements to products and services, and ensure timely reporting of on-site issues.

7. Ensure that all operations comply with local safety standards and regulatory requirements.

Requirements:

1. A Junior College degree or higher in Mechanical Engineering, Electrical Engineering, Automation, or a related field, with familiarity in the operation, maintenance, and troubleshooting of AGV systems. Candidates with technical knowledge in sensor applications, network communications, and related fields are preferred; prior experience in the warehouse automation industry is a plus.

2. Proficiency in both written and spoken Chinese and English is required; additional foreign language skills (such as Spanish or German) will be considered an asset. Candidates holding relevant technical certifications (e.g., a local electrician’s license, automation system certifications) will be given priority.

3. Able to prepare technical reports, service records, and operation manuals, and to provide customers with technical training and guidance.

4. Able to read and understand basic circuit schematics and CAD drawings, and proficient in using instruments such as a multimeter.

5. Possesses strong communication skills, a solid team-working spirit, and a strong sense of responsibility; is down-to-earth and diligent, able to propose improvement suggestions to enhance product and service quality, and compliant with headquarters’ management.

6. Able to adapt to frequent international travel, possess the ability to work in diverse cultural environments, demonstrate excellent customer service and communication skills, and collaborate with multinational teams to coordinate and resolve issues.

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.Our Specialties Direct Hire, Contingent Staffing, Managed Outsourced Services..

Two95 International Inc., is a global technology firm specializing in enterprise solutions that evolves over BPM, Mobility, Cloud, Analytics, E-commerce & Social Business. Our client base includes several Fortune 500 and mid-market companies across industries and varying geographies.

With vast knowledge and knowhow of 20 years in the IT field, we have been chosen as INC500 fastest growing company in North America in 2013. With the accolade of being ranked 11th in Human Resources by INC500, we have also been nominated as the 3rd fastest growing company in South Jersey by SJBM. We are ranked among the Top 20 IT Companies in New Jersey based on the year-on-year growth for the last 3 years. With a seasoned team of highly qualified personnel, our offices are located in New Jersey, Canada and India.

Our Specialties

Direct Hire, Contingent Staffing, Managed Outsourced Services..