P&O Operations Process Lead

Job description

Job Description Summary Join our P&O Services team and help deliver efficient, people-focused HR services that support both employees and the business. In this role, you will contribute to service excellence, process improvement, stakeholder partnership, and the successful implementation of global HR standards within a dynamic international environment. Job Description Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Key Responsibilities Ensure delivery of P&O Services and execution of P&O strategic goals within the assigned client group and ownership of the assigned project activities Coordinate and support HR service processes, standards, and continuous improvement initiatives in cooperation with relevant practice networks and IT teams. Manage service delivery to customers and users, assess process performance, and identify opportunities for improvement and added business value. Align with P&O and other stakeholders on service scope, expectations, and end-to-end roles and responsibilities. Support cost, efficiency, and productivity analyses, and provide HR data reporting, analysis, and recommendations. Coach and support the organization on P&O Services processes, global standards, ESS/MSS, and HR operational excellence. Support internal controls activities and ensure compliance with reporting requirements, policies, and regulatory standards. While not holding direct people management responsibility, this role will partner closely with the manager to support team operations, service delivery, and overall operational effectiveness. Required Experience, Skills & Qualifications Proven experience in HR Service Delivery, Payroll, HR Operations, or a similar service-oriented HR environment in SSC. Experience working with HRIS and payroll systems such as Workday and SAP. Exposure to multinational or matrix organizations is an advantage. Strong understanding of payroll, and HR processes, employee services, and labor law fundamentals. Ability to analyze data, prepare reports, and provide insights to support decision-making and process improvement. Experience with project management and data privacy principles. Strong stakeholder management and communication. Professional proficiency in Czech or Slovak and English is a must. Ukrainian language is a plus. What you’ll receive: Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary Risk Life Insurance 5-week holiday per year (1 week above the Labor Law requirement) Cafeteria employee benefit program – choice of benefits from Benefit Plus CZ in the amount of 12,000 CZK per year Meal vouchers in amount of 120 CZK for each working day (full tax covered by company) Multisport Card Premium Health Care Program Why Sandoz? Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health. With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported! Join us, help us make healthcare fairer and faster. Commitment to Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. #Sandoz Skills Desired Change Management, Curiosity, Data Privacy, Employee Experience, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Labour Law, Payroll, Sdm, Service-Level Agreements (Sla), Talent Development