P2P Growth Operations Manager (CIS/CEE)

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. ### Responsibilities - Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients/agents/partners - Handle dispute on our P2P platform between trading parties, assist client with troubleshooting - Uncover customer's unique needs and challenges - Perform document checks as per standard procedures - Monitoring transactions, investigating and reporting suspicious activity - Reading, prioritizing and responding to customers queries - Create, manage, implement and refine all marketing campaigns in an ongoing basis - Direct ongoing market research to foster the product’s and market growth ### Requirements - Bachelor's degree and above - Possess 5+ years of relevant experience in marketing and/or business development roles in finance or e-commerce industry - Knowledge in Blockchain/ Cryptocurrency industry - Exceptional written communication skill and a good listener - Ability to multitask, prioritise, and control time effectively - Knowledge of blockchain, crypto, and P2P payments - Fluency in Ukrainian or Russian language is needed for this position