Parent Facilitator

Job description

Job Overview The Facilitator/Teacher – Parent Division serves as an educator, mentor, and community advocate responsible for delivering Be Strong International's parent and family strengthening programs. This role facilitates evidence-based curriculum, engages participants through interactive learning experiences, and supports families in achieving positive outcomes through education, referrals, and community resources. The Facilitator/Teacher works closely with participants, Program Managers, Case Managers, schools, community organizations, and other stakeholders to ensure high-quality program implementation, participant engagement, and compliance with agency and funder requirements. The ideal candidate is an engaging public speaker, effective educator, and relationship builder who is passionate about strengthening families and empowering parents through practical life and relationship skills. Manager to list the top 5 critical duties for this role (these will be used to qualify/measure a new hire during their probationary performance review). Program Facilitation & Participant Engagement Facilitate high-quality parent education workshops using approved curriculum and instructional methods while maintaining a participant satisfaction rate of 90% or higher and achieving established attendance goals. Participant Recruitment & Retention Actively recruit participants through community outreach, partnerships, and referrals, meeting or exceeding enrollment and retention goals established by the Program Manager. Documentation & Compliance Maintain accurate participant records, assessments, sign-in sheets, and required documentation, ensuring 100% compliance with funder and agency reporting requirements and submission deadlines. Community Outreach & Partnership Development Build and maintain positive relationships with schools, community organizations, referral partners, and stakeholders to increase program awareness, participation, and community impact. Program Operations & Coordination Coordinate workshop logistics, participant support services, program activities, field trips, and completion ceremonies while ensuring smooth program delivery and adherence to agency standards. Additional Responsibilities and Duties Facilitate mandated curricula as outlined in agency contracts and program requirements. Research, gather, develop, and enhance lessons, activities, and curriculum content appropriate for the target population. Maintain curriculum fidelity and adhere to agency-wide training requirements. Coordinate participant support services, including childcare, meals, transportation assistance, and incentives, in collaboration with the Program Manager and Case Manager. Assist in planning and coordinating workshops, orientations, field trips, completion ceremonies, and special events. Administer, collect, and submit participant assessments, surveys, evaluations, and outcome measures. Collect, review, and submit participant intake forms, attendance records, sign-in sheets, and other required documentation. Ensure all participant documentation is completed accurately, submitted on time, and maintained according to agency policies. Identify participant needs and provide referrals to Case Managers or community resources as appropriate. Provide educational support and encourage participant engagement throughout the duration of the program. Assist with subcontractor coordination and invoice collection, review, and submission according to agency procedures. Maintain regular communication with participants, community partners, and internal staff through phone, email, and agency management systems. Support quarterly workshops, community events, outreach activities, and program initiatives. Provide documentation and participant records to the Data Team for reporting purposes. Monitor participant progress and contribute to outcome tracking and program evaluation efforts. Attend all required staff meetings, agency events, trainings, and professional development opportunities. Represent Be Strong International professionally at all times within the community. Ensure compliance with federal, state, county, funder, and organizational requirements. Complete all required trainings before established deadlines. Perform other duties as assigned. Required Experience, Qualifications and Skills Bachelor's degree in Education, Communications, Public Relations, Human Services, Social Work, Administration, or a related field required. Minimum of one (1) to two (2) years of experience facilitating workshops, teaching, training, coaching, or presenting educational content. Experience in public speaking, classroom instruction, or group facilitation. Strong understanding of adult learning principles and participant engagement strategies. Excellent verbal and written communication skills. Demonstrated ability to build rapport with diverse populations. Strong organizational, planning, and multitasking abilities. Self-motivated with the ability to work independently and manage multiple priorities. Detail-oriented with strong follow-through and accountability. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to learn and utilize new software programs and technology platforms. Strong decision-making, problem-solving, and critical-thinking skills. Ability to maintain confidentiality and exercise professional judgment. Reliable transportation, proof of insurance, and acceptable driving record required. Ability to travel throughout Miami-Dade County and other assigned service areas. Flexibility to work occasional evenings, weekends, overnights, and out-of-state travel as required. Preferred Qualifications Teaching certificate or educational license preferred. Experience working with families, parents, youth, or community-based programs. Bilingual (English/Spanish or English/Creole) preferred. Experience with community outreach, partnership development, or participant recruitment. Knowledge of healthy relationships, family strengthening, or life skills education. Competencies: The Facilitator/Teacher demonstrates exceptional participant engagement and facilitation skills by motivating, educating, and supporting individuals through effective learning experiences. This role communicates clearly and professionally with participants, staff, community partners, and stakeholders while building strong collaborative relationships that promote program success. The ideal candidate is highly organized, able to manage schedules, documentation, deadlines, and program logistics with accuracy and attention to detail. They possess strong problem-solving and adaptability skills, enabling them to respond effectively to challenges, changing priorities, and participant needs. Additionally, they work collaboratively as a team player, demonstrate cultural competence and respect for diverse populations, uphold the highest standards of ethical conduct and professionalism, and continuously seek opportunities to improve program quality, participant outcomes, and organizational effectiveness. Characteristics Strongly Desired Creativity/Innovation: Develop new and unique ways to improve the image and functional capacity of the organization and to create new opportunities. Proactiveness and initiative are highly valued. Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization. Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Focus on Student and Stakeholder Needs: Anticipate, understand, and respond to the needs of students, families, schools, and community partners to meet or exceed expectations within organizational parameters. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Lead: Positively influence others to achieve results that support the sustainability of the organization. Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization. Organized: Set priorities, develop a work schedule, monitor progress toward goals, and track details, data, information, and activities. Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results. Physical Demands This position regularly requires sitting, standing, walking, speaking, hearing, and extensive computer use. The employee may occasionally lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Liabilities and Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed.