Parent Resource Navigator

Job description

The Child Support Liaison serves as the primary connection between the W-2 Agency and Child Support Agencies (CSAs), focusing on identifying non-custodial parents (NCPs) with limited earnings and linking them to employment services. This role facilitates referrals to workforce development programs to promote employment stability and improve child support compliance. Act as the main liaison between W-2 and Child Support Agencies (CSAs), ensuring effective communication and coordination. Identify NCPs with limited or inconsistent earnings who may benefit from employment services. Facilitate referrals to workforce development programs including W-2, Transitional Jobs (TJ), Trial Employment Match Program (TEMP), FoodShare Employment and Training (FSET), Division of Vocational Rehabilitation (DVR), Workforce Innovation and Opportunity Act (WIOA), and Veterans Employment Programs. Track referral outcomes and follow up to ensure engagement and progress. Collaborate with case managers and program staff to align services with participant needs and child support obligations. Maintain accurate records of referrals, services provided, and participant outcomes. Educate NCPs on available employment resources and the impact of employment on child support compliance. Uphold confidentiality and ensure compliance with all applicable laws and program regulations. Required Associate’s degree in human services, Social Work, or related field. Minimum of 2 years of experience in workforce development, child support services, or case management. Strong communication and coordination skills. Familiarity with employment programs and public assistance services. Proficiency in Microsoft Office and case management systems. Preferred Bachelor’s degree in a related field. Experience working with non-custodial parents or in child support enforcement. Knowledge of Wisconsin workforce and child support systems. Bilingual (Spanish or Hmong) a plus. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve. In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day. Joining APM means being part of a global team that values impact and inclusion. You’ll work in a environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.