Park Area Ambassador (Events)

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: Support the execution of all in-park entertainment offerings, including concerts, parades, and special events, as part of the Operations team Play a vital role in delivering seasonal consumer events (festivals, holiday celebrations, and limited-time offerings), ensuring operational excellence and a high-quality guest experience Assist with park buyouts and exclusive private events, helping deliver a seamless and elevated experience for clients and guests Work closely with Operations leadership and cross-functional teams to ensure events run safely, efficiently, and on schedule Provide clear, friendly, and accurate information to guests regarding event details, locations, and park offerings Help manage event flow, including crowd control, access points, and seating areas to maintain safety and efficiency Maintain strong awareness of event timelines and operational needs to support successful execution Deliver exceptional guest service by anticipating needs, resolving concerns, and creating memorable experiences Maintain cleanliness, organization, and presentation standards across all event and guest-facing areas Represent the park with professionalism, energy, and a strong commitment to quality in every interaction Perform additional operational duties as assigned to support overall park and event success What it takes to succeed: Must be at least 18 years old Strong team player Commitment to exceptional guest service Strong communication, interpersonal and multi-tasking skills Ability to pass all necessary training Ability to remain calm, troubleshoot and make quick decisions in stressful situations Ability to thrive in a fast-paced environment Ability to stand and walk for entire shift Ability to climb on ladders, stadium steps, and uneven surfaces Ability to lift up to 50 lbs. and push/pull up to 300 lbs. on a cart with assistance Ability to train on and properly use protective gear Comfortable working around water and animals Must be able to work indoors/outdoors in all weather conditions Scheduling flexibility Valid state driver’s license preferred Bilingual skills highly desirable The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.