PARK HOUSEKEEPER SUPERVISOR/EXPERT

Job description

Position Number: 22092324 Location: Petit Jean State Park -PT41 County: Conway Anticipated Starting Salary: $39,171 The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state. Position Information Job Series: Parks – Career Path Classification: Park Housekeeper Supervisor/Expert Class Code: RPA12P Pay Grade: SGS03 Salary Range: $39,171- $57,973 Job Summary The Park Housekeeper Supervisor/Expert is responsible for overseeing and coordinating housekeeping operations within Arkansas state parks and recreational facilities. This role ensures the cleanliness, sanitation, and overall presentation of lodges, cabins, visitor centers, restrooms, and other park facilities to enhance the visitor experience. The position involves supervising housekeeping staff, scheduling cleaning tasks, maintaining supply inventory, and ensuring compliance with sanitation standards. Primary Responsibilities The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Lead, train, and supervise housekeeping staff to maintain high cleanliness standards. Assign daily cleaning schedules and ensure efficient workflow and task completion. Ensure staff comply with safety protocols and cleaning procedures. Inspect lodges, cabins, restrooms, and public areas for cleanliness and maintenance needs. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Address guest concerns related to cleanliness or housekeeping issues. Work closely with maintenance teams to report needed repairs. Ensure compliance with state sanitation and safety regulations. Maintain adequate stock of cleaning supplies, linens, and amenities. Track inventory levels and submit supply orders as needed. Ensure proper storage and handling of cleaning chemicals in accordance with safety guidelines. Develop and enforce cleaning standards and procedures to ensure consistency. Conduct regular inspections to identify areas for improvement. Ensure compliance with Arkansas health and environmental regulations. Train staff to engage with guests in a friendly and helpful manner. Support event preparation and special cleaning needs for park programs and rentals. Knowledge and Skills Strong supervisory skills with the ability to motivate and manage a housekeeping team. Effective delegation and problem-solving skills. Ability to train staff on cleaning standards, safety procedures, and customer service. Keen eye for cleanliness and ability to identify areas needing attention. Strong organizational skills to manage schedules, supplies, and staff performance. Ability to prioritize tasks efficiently in a dynamic environment. Strong verbal and written communication skills. Ability to interact professionally and courteously with visitors and staff. Conflict resolution skills to handle guest complaints effectively. Familiarity with state sanitation regulations, safety procedures, and chemical handling. Understanding of hazardous material safety, including proper storage and disposal. Knowledge of OSHA cleaning guidelines and infection control procedures. Minimum Qualifications At least two years of experience in housekeeping, custodial services, or a related field, including 6 months in a leadership capacity. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs. Licensure/Certifications N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.