Partner Account Manager

Job description

About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press THE ROLE: DailyPay is seeking an experienced Partner Account Manager to join our team. The ideal candidate will have extensive knowledge of prepaid, debit, and credit card products, procedures, and Visa rules & regulations to ensure compliance. With robust experience in day to-day vendor management, invoice controls, escalations, and SLA accountability. Have the ability to manage, monitor, and remediate vendor issues and escalations. The ability to support and perform advanced operational functions for the servicing and maintenance of card related products. This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in constantly evolving environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. HOW YOU WILL MAKE AN IMPACT: - Ensure effective day-to-day management of key external partnerships, with a primary focus on one strategic banking partner. Oversee relationship health across additional banks, card associations, third-party processors, and other vendors to guarantee optimal performance, strict SLA accountability, and swift escalation resolution. - Develop, organize, and lead external partnership quarterly business reviews. Ensuring alignment with roadmaps, initiatives, and strategic objectives - Manage and monitor vendor invoices, including verification and approval. Maintain accurate and up-to-date records of invoices and payments - Establish, monitor and build reports on key performance metrics and dashboards to track vendor performance, invoices, and identifying areas for continuous improvement - Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions - Develop subject matter experts in program policies, practices, systems, and governing rules and regulations - Collaborate across all stakeholder groups to maintain alignment on vision, strategy and performance to goals, leveraging critical and analytical thinking to increase the value proposition of assigned programs - Design and maintain various reports, dashboards and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs - Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams WHAT YOU BRING TO THE TEAM: - Bachelor's degree in a business-related field or equivalent work experience - Debit, prepaid, credit card experience required - 5+ years of Operations, Vendor Management and Vendor Invoicing experience, preferably within the card ecosystem - On-Demand Pay experience a plus - Ability to prioritize multiple projects and complete in a timely manner - Customer centric mentality - Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc) WHAT WE OFFER: - Exceptional health, vision, and dental care - Opportunity for equity ownership - Life and AD&D, short- and long-term disability - Employee Assistance Program - Employee Resource Groups - Fun company outings and events - Unlimited PTO - 401K with company match High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making. In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results. We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable. DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.