Partner Account Manager - LATAM

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall:** We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. ### **About this Role:** Aircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will **report directly to the Director, Channel Partnerships Americas** and be responsible for **supporting Aircall's strategic direction for LATAM.** Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region. As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth. This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes. **This position is based in Mexico City (Polanco) and hybrid.** ### Key Responsibilities: - **Partnership Management:** Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms). - **Business Development:** Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in LATAM. - **Lead and accelerate sales growth** by executing business strategies tailored to these markets. - Provide **strategic insights**, working closely with the Sales Director, to adapt Aircall’s vision and strategy for the region. - Collaborate effectively with **cross-functional teams** such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market. - **Event Participation:** Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities. - Develop a deep understanding of the **LATAM SMB market**, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments. ### Qualifications: - **Fluency in Spanish and English** is a must - **Entrepreneurial mindset** to establish and grow our presence in a new market, demonstrating autonomy, - Self-starter motivated to **go above and beyond the task** at hand and succeed in a collaborative, fast-paced environment. - Naturally **curious and passionate** about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM) - Experience with **channel and integration partnerships** in LATAM is an added advantage. - A previous experience in the **Hubspot, Salesforce or Zendesk ecosystem** will be a plus - Tons of **energy, passion, humor**, compassion, and enthusiasm