Partner Enablement Specialist

Job description

Partner Enablement Specialist – Tax Technology Fintua is a global leader in indirect tax compliance and tax technology. Our all-in-one platform streamlines global VAT compliance, recovery, eInvoicing and payments, helping businesses navigate the complex indirect tax landscape with ease and confidence. Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 11 consecutive years, a Best Workplace for Women for the past 7 years and most recently, a Best Workplace in Tech for the past 6 years. This role requires a minimum of two days per week in our Kilkenny office. Role Purpose The Partner Enablement Specialist plays a key role in ensuring Fintua partners are successfully onboarded, trained, and supported throughout their journey with the platform. Working closely with the Senior Manager – Solutions Enablement & Customer Success, the successful candidate will lead partner onboarding activities, coordinate training programmes, provide first-line functional support, and help partners build confidence in delivering VAT compliance services through the Fintua platform. This role is ideal for someone with a strong understanding of VAT processes and a passion for technology, customer success, and helping users adopt new solutions. Key Responsibilities Partner Onboarding & Training Coordinate onboarding activities across partner, compliance, product and customer success teams to ensure successful and timely go-liveConfigure partner environments and support solution setup activities. Deliver onboarding sessions and training workshops for partner teams. Create and maintain onboarding documentation, user guides, and training materials. Track onboarding progress and ensure partners achieve agreed implementation milestones. Assist partners in preparing for their first VAT return cycles using the platform. VAT Compliance Support Support partners in understanding and using VAT compliance workflows within the platform, providing guidance on template creation, data validation, return preparation and best-practice processes. Work with internal compliance teams to ensure guidance provided aligns with current VAT regulations. Assist in validating VAT return data before partner handover to self-sufficient operations. Promote best-practice processes that improve compliance accuracy and efficiency. Partner Support & Issue Resolution Act as a primary point of contact for day-to-day partner support queries. Investigate functional platform issues and coordinate resolution with Product, Engineering, and Compliance teams. Monitor support trends and identify recurring issues requiring training or process improvements. Maintain accurate records of partner interactions, issues, and resolutions. Enablement & Adoption Support partner adoption of new platform features and capabilities. Deliver refresher training and feature update sessions. Assist with partner webinars, workshops, and user engagement initiatives. Gather partner feedback and share insights with Product and Tax Technology teams. Identify opportunities to improve onboarding and support processes. Internal Collaboration Work closely with Tax technology, Compliance Teams, Product Teams, and onboarding and Customer Support functions. Assist the Senior Manager – Solutions Enablement & Customer Success in preparing partner reviews and enablement plans. Contribute to internal process documentation and continuous improvement initiatives. Support the creation of standard operating procedures and training frameworks. Skills & Experience VAT Knowledge Strong working knowledge of VAT compliance processes and VAT return preparation, gained through experience in practice, industry, outsourcing, or tax technology. Comfortable reviewing VAT return data, identifying common issues, and supporting users through VAT compliance workflows. Familiarity with indirect tax obligations across multiple jurisdictions is desirable. Ability to interpret compliance requirements and explain them clearly to users. Tax Technology & SaaS Experience Experience working with tax technology, finance technology, compliance software, or SaaS solutions. Understanding of software implementation, configuration, or customer onboarding processes. Experience supporting users through system adoption and change management. Customer-Facing Skills Strong communication and relationship-building skills. Confident delivering training sessions and workshops to diverse audiences. Able to explain technical and compliance concepts in a simple, user-friendly manner. Problem Solving Strong analytical and troubleshooting capabilities. Comfortable investigating issues and coordinating solutions across multiple teams. Highly organised with excellent attention to detail. Preferred Experience The ideal candidate will combine indirect tax knowledge with a strong interest in technology and will enjoy helping partners adopt, configure and successfully use tax technology solutions. Experience in customer onboarding, implementation, customer success, or partner support roles. Knowledge of eInvoicing, digital reporting, or indirect tax technology solutions. Success Profile A successful candidate will: Build trusted relationships with partner teams and become a go-to resource for onboarding and support. Enable partners to confidently prepare and manage VAT compliance using the Fintua platform. Deliver consistent, high-quality onboarding experiences that accelerate time-to-value. Improve partner self-sufficiency through training, documentation, and proactive support. Act as an effective bridge between partners and internal teams. Contribute to increased partner satisfaction, adoption, and retention. Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes: Competitive pension Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year Death in Service Benefit Milestone Recognition Programme Professional & Personal Development Rewards & Recognition Employee Wellbeing Programme, CluneTech Life Fintua is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.