Partner Execution Specialist

Job description

### **ABOUT OUR COMPANY:** The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more. But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started.. ### **ABOUT OUR WORKPLACE:** Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location. We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends. Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar. At Splash, everything we do is guided by our values: **Own It** – We take full accountability and follow through on commitments. **Raise the Bar** – We move fast, innovate faster, and push through barriers. **Say the Hard Thing** – We speak up with honesty, respect, and a desire to solve problems and make things better. **Elevate Each Other** – We win as a team by lifting each other up. These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates. ## **ABOUT THE ROLE:** **\*\*\*\*This role is onsite five days a week (Monday–Friday) at our Mesa, AZ office and currently follows an East Coast schedule (9:00 AM–6:00 PM) due to oversight responsibilities for** **First Source agents. Schedule is subject to change based on business needs. Our Mesa office address is 7143 E Southern Ave. Ste 119. Mesa, Az 85209.** Splash Financial is seeking a Partner Execution Specialist to manage the day-to-day operational relationship between Splash and its outsourced servicing partners — First Source agents, collection agencies, and debt buyers. This role blends hands-on file and case execution with front-line quality oversight of our outsourced partners, keeping the servicing ecosystem compliant and performing day in and day out. You'll be the person in the details: reviewing agent calls, screening charge-offs for debt sale, reconciling agency accounts, and making sure every outsourced partner operates within FDCPA and Regulation F guardrails. This is an execution-focused role — you'll carry out established procedures and QA checks rather than setting policy or strategy, and you'll thrive here if you like owning the details that keep a complex servicing operation running smoothly. --- ### **WHAT YOU’LL DO AT SPLASH:** - Own day-to-day servicing oversight functions across outsourced partners, including hardship request intake and approvals, vendor complaint monitoring, buyer call and communication sampling, Regulation F conduct checks, and resale restriction checks for debt buyers. - Manage day-to-day oversight of First Source (FS) agents: handle daily questions and case management, conduct monthly call reviews and compliance QA reviews with action plans, hold weekly 1:1s, complete account reviews, lead call calibration sessions and agent training, and review agent KPIs on a regular basis. - Own the debt sale process end-to-end: manage day-to-day debt buyer relationships, screen monthly charge-offs for sale and placement eligibility, prepare and reconcile debt sale files, track exclusions, place deceased accounts into probate, and process buy-backs and payments. - Manage collection agency relationships: prepare placement files, retrieve remittances, validate and route invoices for payment, reconcile agency accounts, review demands and settlements, conduct FDCPA/Regulation F oversight, monitor agency complaint performance, lead QA calibration and content review sessions, and maintain recovery tracking. - Support (rather than own) collections strategy, segmentation and placement criteria, and dialer/campaign decisions, which stay with the Servicing Strategy Manager — this role executes QA checks and reviews against existing compliance policy rather than setting strategy or writing policy. --- ### **WHAT YOU’LL BRING TO SPLASH:** - Must reside in the greater Phoenix/Mesa, AZ area. - 2–4 years of experience in collections, servicing operations, financial services, or vendor/agent oversight, including prior experience supervising or coaching agents and conducting quality assurance reviews. - A high school diploma or equivalent (associate's or bachelor's degree preferred). - Strong attention to detail and comfort working with structured data files, with the ability to professionally manage relationships with outsourced partners and field agents. - Clear written and verbal communication skills, with the ability to work productively across a range of stakeholders. - Familiarity with FDCPA/Regulation F concepts is a plus. --- ### **COMPENSATION:** The base salary range for this role is $54,000 - $60,000 annually, based on market data and internal compensation practices. Final compensation will be determined by factors such as location, experience, and skill level. --- **SPLASHERS ENJOY:** - Fully remote work freedom *(for most roles)* - Competitive salary packages - Flexible PTO + 9 company holidays - Equity: Share in our start-up success - Comprehensive and affordable insurance benefits - Paid parental leave for both caregivers - Essential modern equipment to get the job done - Fully paid Claude subscription to supercharge your work - 401(k) for your future savings - Quarterly meet-ups: In person & virtual fun - Awesome Splash swag to flaunt your team spirit *Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.* **JOB OFFER & RECRUITMENT SCAM NOTICE** At Splash Financial, we want candidates to feel confident and safe throughout the hiring process. Unfortunately, scammers sometimes pose as employers to trick job seekers into sharing personal information or money. **PLEASE BE AWARE:** - Splash Financial will **never ask for payment**, banking details, or cryptocurrency as part of our hiring process. - All legitimate job communications from Splash Financial will come from an **@splashfinancial.com** email address. - We do **not** conduct interviews solely via text message or chat apps. - Any offer of employment will be made only after a formal interview process and will be sent directly from Splash Financial. ### **IF YOU RECEIVE A SUSPICIOUS MESSAGE:** - Do not respond or share personal information. - Do not click on unknown links or download attachments. - Report the message to **careers@splashfinancial.com**