Partner & Integration Operations Lead | Revyse

Job description

Accountabilities Own day-to-day relationships with third-party providers supporting business screening, tax information, insurance verification, payments, and document processing. Monitor partner performance against SLAs, including turnaround times, data quality, error rates, and transaction costs, and escalate issues using clear supporting evidence. Review commercial agreements to understand service commitments, pricing, contractual rights, and areas where partner performance falls short of expectations. Lead partner evaluations and selection processes when replacing existing providers or introducing new integrations. Translate compliance and business requirements into detailed integration specifications covering required data, formats, workflow stages, failure scenarios, and expected outcomes. Write technical and functional specifications and collaborate directly with Product and Engineering teams to implement and validate integrations. Test integrations hands-on, understand API behavior, reproduce issues, and validate partner responses before escalating technical problems. Own the partner change-management pipeline, ensuring API, data-model, and service changes are identified and addressed before they disrupt workflows. Manage payment operations, including fees, collections, retries, failure handling, reconciliation, and payment success-rate optimization. Design and improve operational workflows supporting enrollment, verification, renewals, and rechecks, focusing on scalable systems rather than day-to-day staffing. Document processes, technical knowledge, and operational procedures to reduce dependency on undocumented institutional knowledge. Analyze throughput, turnaround times, exceptions, and failure patterns to identify root causes and implement sustainable improvements. Requirements 3+ years of experience in partner operations, integration management, technical program management, business systems, solutions engineering, implementation, or a similar role positioned between product teams and third-party API providers. Strong ability to read and understand API documentation, write clear integration requirements, and validate technical implementations against expected partner behavior. Demonstrated experience managing commercial partner or vendor relationships, including SLAs, escalations, contract terms, renewals, and performance management. Working knowledge of payment systems such as Stripe or comparable platforms, including payment failures, retries, collections, and reconciliation. Familiarity with document-processing technologies such as OCR or AI-powered data extraction. Strong analytical and problem-solving skills, with the ability to diagnose operational issues using data and quantify their impact; SQL experience is a plus. Clear and proactive communication skills, with the confidence to escalate problems early, support conclusions with evidence, and propose practical solutions. Ability to work cross-functionally with Product, Engineering, Operations, and external partners while maintaining ownership of outcomes. Comfortable operating in an evolving environment where processes may need to be created, documented, and improved rather than simply followed. Experience with commercial insurance, certificates of insurance, background screening, or other compliance-heavy operational environments is a plus. Benefits Opportunity to own a high-leverage function spanning partnerships, integrations, product, engineering, and operations. High level of autonomy and ownership in a fast-moving, growth-oriented environment. Opportunity to build scalable processes, systems, and operational foundations from the ground up. Exposure to partner management, API integrations, payments, compliance workflows, and vendor credentialing technology. Collaborative environment with close interaction across Product, Engineering, and operational teams. Opportunity to directly influence platform reliability, efficiency, and customer experience. Growth potential within an expanding technology organization. Compensation and additional benefits aligned with the overall role and experience level. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner & Integration Operations Lead | Revyse based in United States. This role is a high-impact opportunity to own the partner and integration infrastructure behind a growing vendor credentialing platform. You’ll sit at the intersection of product, engineering, operations, and external technology providers, ensuring critical third-party connections perform reliably. You’ll manage partner relationships while translating business and compliance needs into clear technical requirements. The role combines hands-on integration work, operational problem-solving, commercial oversight, and process design. You’ll establish the systems, documentation, and workflows needed to scale efficiently as the platform grows. This is an ideal opportunity for a builder who enjoys creating structure, diagnosing complex problems, and taking full ownership of a high-leverage operational surface.