Partner Success Executive

Job description

**Your wellbeing, our mission. Join a company shaping a healthier world.** **GET TO KNOW US** At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. **Join us in redefining the future of wellbeing!** **THE OPPORTUNITY** We are hiring a **Partner Success Executive** to join our **Partnerships** team in **Amsterdam**! **Wellhub is officially expanding into Benelux, and you will join a high-impact team at the forefront of this new venture!** As one of the first Partner Success Executives in the country, you will play a key role in managing and nurturing relationships with our first fitness and wellness partners in the region. You will be responsible for driving strong partner retention, adapting our global approach to the Benelux market, and building a sustainable partner network from the ground up. This is a rare opportunity to take on real ownership from day one, support and grow new partnerships across the region, and contribute directly to our long-term success in Benelux. This is a **hybrid** role, requiring a minimum of two days per week in our Amsterdam office. **YOUR IMPACT** - Build and maintain long-term relationships with our first fitness partners, working closely with decision-makers to ensure strong engagement within the Wellhub ecosystem, with a strong focus on retention during this early stage. - Manage onboarding and ongoing support via Zendesk, acting as the main point of contact for partners using our platform for the first time. - Proactively review and renegotiate commercial and non-commercial conditions with partners, contributing to the long-term sustainability and profitability of the network. - Coordinate with Customer Experience and Finance teams to resolve local issues and booking friction, ensuring a smooth experience for both partners and users. - Identify at-risk partners early and implement creative strategies to improve retention, supporting a strong retention rate across our first wave of partners. - Act as a key source of market feedback, helping adapt support workflows and FAQs to the needs of Benelux gym owners and local market specifics - Contribute to regional projects to improve commercial tools and partner conditions, supporting contract renewals and ongoing optimization as the network scales. - Represent our mission in your day-to-day work, encouraging partners to prioritize wellbeing and creating a positive, professional experience aligned with Wellhub’s core values. - Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. **WHO YOU ARE** - You have 3-5 years of work experience. - You have 1+ year of experience in user-facing or partner-facing roles such as Account Management, Customer Success, or Support. - You communicate confidently in Dutch (native level) and fluently in English. - You are comfortable managing a high volume of calls and video interactions, and enjoy staying close to partners. - You are able to handle challenging conversations around contract terms and turn them into constructive outcomes. - You’re proactive, curious, and comfortable working in a fast-moving, evolving environment. - You thrive on building processes from scratch and take ownership of your work. - You are motivated by targets and take pride in maintaining strong retention and partner satisfaction. - You are familiar with tools such as Zendesk, Salesforce, and Excel (a plus). - You are passionate about networking and building meaningful professional relationships. - You enjoy working as part of a team and contributing to a positive, collaborative environment. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. **WHAT WE OFFER YOU** With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: **WELLHUB:** Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. **FLEXIBLE WORK:** As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home. **FLEXIBLE SCHEDULE:** Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. **PAID TIME OFF:** We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!). **PARENTAL LEAVE:** Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. **CAREER GROWTH:** Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. **CULTURE:** You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. [Learn more about our shared culture and values here.](https://wellhub.com/en-us/careers/our-values/) **Want to see what it’s really like to work here? Follow us on** [**Instagram**](https://www.instagram.com/lifeatwellhub/) **@lifeatwellhub and watch our team video on** [**YouTube**](https://www.youtube.com/watch?v=ZgIPiszTVm4)**!** ***Wellhub was named a Top Sales Team of 2025!****This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference?* [*Read more about the award here.*](https://www.instagram.com/p/DLpuPnVAUXk/?img_index=1) **Diversity, Equity, and Belonging at Wellhub** We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. [Read more about it here.](https://www.linkedin.com/posts/wellhub_fairpay-syndio-activity-7407826561531363328-wbN_?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAzHQWABKsRqcpvxy4QpDCJNe_szRdC4hgY) Questions on how we treat your personal data? See our [Job Applicant Privacy Notice.](https://wellhub.com/en-us/careers/job-applicant-privacy-notice/) **#LI-HYBRID**