Partner Success Manager

Job description

WHO IS LITMUS Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing. WHY JOIN LITMUS BUILD THE INFRASTRUCTURE THAT MAKES INDUSTRIAL AI POSSIBLE AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments. WORK ON PROBLEMS WHERE SOFTWARE MEETS THE REAL WORLD Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable. HAVE REAL IMPACT, FAST You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale. JOIN A HIGH-PERFORMANCE TEAM We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers. OUR CULTURE At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other. We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here. ABOUT THE ROLE The Customer Success Partner Enablement Manager is a key role within the Litmus Customer Success team intended to support and strengthen relationships with our partner network. This role is responsible for ensuring Litmus partners are equipped to successfully deploy, support, and promote Litmus software using established Litmus best practices and processes. The Partner Success Manager will serve as a trusted advisor to partners, helping them understand Litmus product capabilities, adopt new features, follow deployment standards, and deliver a high-quality customer experience. This is a highly collaborative, partner-facing role that requires strong technical knowledge, excellent communication skills, and the ability to work directly with partner teams both remotely and on-site. The Customer Success Partner Manager will continue to build the relationship with the partner, ensuring a consistent stream of knowledge transfer and collaboration remain in place. Travel to partner locations will be required. The Partner Success Manager reports directly to the Vice President of Customer Success and will work together with other Customer Success team members, Litmus Account Sales Executives, Litmus Partner team, and Litmus Support teams to ensure success. WHAT YOU’LL DO · Serve as the primary engagement contact for assigned Litmus partners. · Onboarding and training of new Litmus partners · Build strong, trusted relationships with partner stakeholders, including technical, implementation, and leadership teams. · Educate partners on Litmus best practices for deployment, configuration, implementation, and ongoing support. · Provide technical guidance to partners during onboarding, implementation planning, and customer deployments. · Showcase new Litmus features, product enhancements, and platform capabilities to partner teams. · Collaborate with internal teams, including Partner, Sales, Customer Success, Product, Support, and Engineering, to resolve partner questions and drive successful outcomes. · Identify gaps in partner knowledge, process adherence, or technical readiness and develop plans to address them. · Monitor partner engagement, deployment quality, and overall partner satisfaction. · Gather partner feedback and share insights with internal teams to improve processes, documentation, and product adoption. · Manage escalations related to partner-led deployments or technical implementation challenges. · Travel to partner sites as needed to conduct training, business reviews, technical workshops, and relationship-building meetings. WHAT YOU’LL BRING MUST HAVE · Minimum 5 to 10 years experience in training and enablement, partner management, customer success, implementation, solutions consulting, technical account management, or a similar customer-facing technical enablement role · Strong technical aptitude with the ability to understand, explain, and guide software deployment processes. · Experience working with enterprise software, SaaS platforms, industrial software, IoT platforms, data and cloud platforms, or related technologies. · Ability to communicate effectively with both technical and non-technical audiences. · Experience training customers, partners, or internal teams on software products and processes. · Ability to manage multiple partner relationships, priorities, and projects simultaneously. NICE TO HAVE · Technical curiosity and ability to quickly learn new products and features. · Experience with Wrike · Enjoys staying abreast of new technology and continually learning new thingsTop of Form · Strong problem-solving skills and the ability to navigate complex deployment or process-related challenges. · Comfortable working cross-functionally with partner, sales, product, support, and engineering teams. Reports To: Vice President of Customer Success