Partner Success Manager

Job description

At **Kindbridge Behavioral Health**, we're expanding access to specialized behavioral health care for individuals and families affected by gambling, gaming, and other behavioral challenges. We partner with healthcare organizations across the country to ensure more people can access compassionate, evidence-based care when they need it most. We're looking for a **Partner Success Manager** to champion the success of our referral partners. You'll lead partner onboarding, activation, and ongoing relationship management while helping grow our referral network through thoughtful relationship building, community outreach, and strategic partnership development. If you're someone who loves building relationships, improving processes, solving problems, and using technology to work smarter, we'd love to meet you. ## What You'll Do #### Build Lasting Partner Relationships - Serve as the primary point of contact for an assigned portfolio of referral partners - Guide partners through onboarding, implementation, and ongoing relationship management - Identify opportunities to deepen existing partnerships while helping cultivate new referral relationships within the community - Build trusted, long-term relationships by providing responsive support and proactive communication - Conduct regular business reviews, identify opportunities for growth, and address challenges before they impact the partnership #### Create Exceptional Referral Experiences - Design and continuously improve referral workflows that are simple, intuitive, and effective - Create and maintain partner-facing resources, including onboarding guides, referral materials, educational content, and training documentation - Partner with Marketing and IT to optimize referral pathways and enhance the overall partner experience - Develop scalable onboarding processes that create a consistent experience for every new partner #### Drive Growth Through Data - Monitor referral activity, engagement, and conversion metrics to identify trends and opportunities - Analyze partner performance and recommend strategies to improve referral volume, retention, and overall success - Gather partner feedback and translate insights into process improvements - Partner with Business Development to support the successful launch and long-term growth of new referral partnerships #### Support Community Engagement - Represent Kindbridge at networking events, conferences, and community outreach opportunities - Build relationships with local organizations and identify new partnership opportunities aligned with Kindbridge's mission - Collaborate with Marketing to support partner campaigns, educational initiatives, webinars, and community engagement efforts #### Leverage Technology & AI - Utilize AI tools such as ChatGPT, Claude, or similar platforms to streamline workflows, develop communications, analyze referral data, and create educational materials - Maintain accurate partner information within CRM and referral management systems - Help identify opportunities to improve operational efficiency through automation and technology ## What You'll Bring - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field - 3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a related field - Demonstrated success building and managing partner relationships, driving engagement and growth, and collaborating across cross-functional teams - Experience in healthcare, behavioral health, telehealth, or another highly regulated industry strongly preferred - Demonstrated ability to build relationships through networking, community engagement, or business development outreach - Proficiency with CRM or partner management platforms and digital tools used to support relationship management, referral workflows, and partner engagement - Experience using AI tools (e.g., ChatGPT, Claude, or similar) to improve productivity, streamline workflows, create content, and analyze information - Familiarity with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools (e.g., HubSpot, Webflow, Typeform, or similar) - Strong analytical, communication, organizational, relationship-building, and project management skills, with the ability to manage multiple priorities ## Why Join Kindbridge? - Make a meaningful impact by building partnerships that reduce barriers and expand access to specialized behavioral health care - Join a collaborative, mission-driven team where your ideas are valued and innovation is encouraged - Enjoy unlimited PTO to support work-life balance - Comprehensive medical, dental, and vision coverage - 401(k) with employer match **Interested? Apply today and help us shape the future of behavioral health!** Wage or salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Remote pay range $75,000—$90,000 USD