Partner Success Manager (EMEA)

Job description

# **Who is Litmus** Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing. # **Why join Litmus** ### ## **Build the infrastructure that makes industrial AI possible** AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments. ### ## **Work on problems where software meets the real world** Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable. ### ## **Have real impact, fast** You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale. ### ## **Join a high-performance team** We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers. # **Our culture** At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other. We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here. ## About the Role The Partner Success Manager is a key role within the Litmus Customer Success team, focused on supporting and strengthening relationships with our partner network. This role ensures Litmus partners are equipped to successfully deploy, support, and promote Litmus software using established Litmus best practices and processes. As a trusted advisor, you’ll help partners understand Litmus product capabilities, adopt new features, follow deployment standards, and deliver a high-quality customer experience. This is a highly collaborative, partner-facing role requiring strong technical knowledge, excellent communication skills, and the ability to work with partner teams both remotely and on-site. The Partner Success Manager reports to the Vice President of Customer Success and works closely with Customer Success, Sales, Partner, Product, Support, and Engineering teams. Travel to partner locations will be required. ## What You’ll Do - Serve as the primary engagement contact for assigned Litmus partners, building strong relationships across technical, implementation, and leadership teams. - Lead partner onboarding, training, and ongoing enablement to ensure partners are confident using and supporting Litmus products. - Educate partners on best practices for deployment, configuration, implementation, and ongoing support. - Provide technical guidance throughout partner-led implementations and customer deployments, including managing escalations and resolving complex challenges. - Showcase new Litmus features, product enhancements, and platform capabilities to partner teams. - Identify gaps in partner knowledge, technical readiness, or process adherence and develop plans to address them. - Monitor partner engagement, deployment quality, and overall satisfaction. - Gather partner feedback and collaborate with internal teams to improve processes, documentation, and product adoption. - Work cross-functionally with Partner, Sales, Customer Success, Product, Support, and Engineering teams to drive successful outcomes. - Travel to partner sites as needed for training, business reviews, technical workshops, and relationship-building meetings. ## What You’ll Bring ### Must Have - 5+ years of experience in partner management, customer success, implementation, solutions consulting, technical account management, training and enablement, or a similar customer-facing technical role. - Professional experience within manufacturing, industrial technology, industrial automation, IIoT, or a related industrial environment. - Strong technical aptitude, with the ability to understand, explain, and guide software deployment and implementation processes. - Experience working with enterprise software, industrial software, IIoT, IoT platforms, data platforms, cloud technologies, or related technologies. - Experience training customers, partners, or internal teams on software products and processes. - Excellent communication skills, with the ability to work effectively with both technical and non-technical audiences. - Ability to manage multiple partner relationships, priorities, and projects simultaneously. ### Nice to Have - Technical curiosity and the ability to quickly learn new products and technologies. - Experience with Wrike. - Strong problem-solving skills and the ability to navigate complex deployment or process-related challenges. - Experience working cross-functionally with Partner, Sales, Product, Support, and Engineering teams.