Partner Support

Job description

About Saturn Saturn is building the operating system for financial advisers, powered by AI. Our mission is to democratise financial advice for one billion people by creating the most trusted, intelligent platform for financial planning and compliance. In just two years, we've become the UK market leader and our growth is compounding. We were part of YC S24 and recently raised a $15M Series A from Singular, Shapers, and YC to accelerate our next phase of growth. The Role We're looking for a Partner Support to be the front line for our customers, the person advisers reach out to when they need help, and the reason they trust Saturn to deliver. This is a hands-on, customer-facing role. You'll handle inbound support queries, help firms get the most out of Saturn's platform, troubleshoot issues, and work closely with Product Operations and Engineering. This role is a launchpad. You'll develop a deep understanding of how financial advisers work and what they need. People who excel here will have a clear path to grow into Partners, Partner Experience, Product, GTM and Operations. We're looking for someone early in their career who is hungry to learn, takes pride in doing things properly, and wants to build something meaningful. What You'll Do - Be the first point of contact for customer experience - Troubleshoot product issues and work with Product to ensure these aren't recurring - Help onboard new firms to the platform, guiding users through setup, features, and best practices - Build and maintain help documentation, FAQs, and support resources - Spot patterns in support queries and feed insights back to Product - you'll be one of the closest people to the customer voice - Track and manage support tickets with discipline - Support the broader Partnerships team with operational tasks, customer comms, and ad hoc projects Who You Are - 0-18 months of experience in any customer--facing, support, or operations role - A clear communicator - you write well, you're patient, and can explain with clarity - Naturally organised and reliable - Curious about technology and how products work - Comfortable with ambiguity - Care in every interaction Nice To Have - Any exposure to financial services, wealth management, or fintech - Experience using CRMs or Intercom What Values We’re Looking For and what you can expect the Saturn team to be: - Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress. - Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises. - Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions. - Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress. - Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes. - Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality. What We Offer - Competitive salary and equity - Opportunity to build your life's work - Autonomy and ownership in your work - Offsites in Tropical places - Dental and best in class medical insurance - Budget for learning and professional growth - Access to world-class gym and wellness