Partner Support Agent

Job description

**Partner Support Agent - 12 month FTC** 🌏 Manchester or Oxford 💷 Discretionary Company Bonus Scheme ⏰This role requires flexibility to work shifts between 9:00am and 8:00pm Monday to Friday, 10:00am to 6:00pm on Saturdays, and 10:00am to 4:00pm on Sundays. Any weekend hours worked will be compensated with time off in lieu (TOIL). **💖 Our perks** - 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love. - 🤒 Private Medical - via vitality, with reward schemes paid for you and your family. - 🤒 Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc - 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future - 🪙Life Assurance - 4 x annual salary - benefit funded by Oodle - 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. - 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. - 👌1 day volunteer day per year – an opportunity to give back to the community each year. - ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). - 🤧Paid sick leave – enhanced company sick pay. - 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers. 🚗 **Oodle – who are we**? 🚗 **Our mission is to empower our customers** by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond. Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road.**-** we finance cars, but more importantly, **we finance people**. Since 2016, we’ve supported tens of thousands of customers on their car buying journey **As an employer, your career is important to us.** We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression. **🙌 The Role & Team** **Location & Working Style:** We’re looking for a motivated and customer-focused Partner Support Agent to join our Partner Support team who work on a hybrid basis, and our office in Piccadilly Gardens being our base, but with 3-4 days remote per week. **Overview:** In this role, you’ll be a key point of contact for our dealers and brokers, helping to guide applications through the process, resolve queries, and ensure a smooth and efficient experience from start to finish. This is a fast-paced and varied position, ideal for someone who enjoys building relationships, working collaboratively, and delivering excellent service. **What You'll Do:** - Take ownership of applications from submission through to payout, ensuring all required documentation is complete and processed efficiently - Act as a key contact for dealers and brokers, providing clear, timely updates on application progress, approvals, and declines - Deliver excellent customer service by handling inbound queries via phone, email, and internal systems - Support dealers and brokers throughout the application journey, resolving queries and overcoming challenges - Identify and escalate application issues, working collaboratively with underwriting teams to drive positive outcomes - Manage e-signature and proof of income requests, providing guidance to ensure a smooth customer experience - Proactively monitor sales queues and inboxes, ensuring all actions are completed accurately and within service level agreements - Work closely with Account Managers and internal teams to prioritise urgent deals, chase outstanding information, and ensure seamless deal progression or unwinds **What we are looking for:** - Strong communication skills, both verbal and written - A proactive, solutions-focused approach to problem-solving - Excellent organisational skills with the ability to manage multiple tasks - High attention to detail and accuracy - A team player who enjoys working collaboratively - A commitment to providing outstanding service to both internal and external stakeholders **Training & Development** - Participate in regular team meetings - Attend company-wide meetings - Complete ongoing and quarterly training to support your development **Why Join Us?** - A supportive and collaborative working environment - Opportunities to develop your skills and grow your career - A dynamic role where no two days are the same *If you’re looking for a role where you can make an impact, build strong relationships, and develop your career, we’d love to hear from you.* **👩‍💻 Hiring Process** - ☎️ Preliminary Interview (30 mins) - 📹 Face to Face Interview (via Teams) – 1 hour - 🏢 Final Round (via Teams) – 15-20 mins **💚 Our Values** Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions. - Embrace being human – empathy and diversity make us stronger. - Strive for awesome – it’s awesome when we do better every day. - Everyone’s a builder – we’re in this together and we win as a team. - Bravely honest – we’re honest with ourselves and everyone else. - Think customer – they’re at the heart of everything we do. To find out more about our culture and what happens at Oodle check out our [LinkedIn](https://www.linkedin.com/company/oodlecarfinance/mycompany/verification/) and [Instagram](https://www.instagram.com/oodlecarfinance/?hl=en). Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures. We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email [careers@oodlefinance.com.](mailto:careers@oodlefinance.com) To find out how we handle your personal data, please refer to our [Privacy Policy.](https://www.oodlecarfinance.com/recruitment-privacy-notice)