Partner Support Specialist

Job description

One of our core values states to “Improve the Lives of Those Around You.” As a Partner Support Specialist, you will work with Real Estate Professionals nationally to ensure our customers receive high-quality Real Estate valuation services and products in a timely manner. This position provides you with the opportunity to advance your career in Clear Capital by receiving training and exposure to the real estate valuation and mortgage industry. As a Partner Support Specialist you will work closely with our real estate partners, keep records updated and progress reports by removing obstacles that delay deliveries. ### What You Will Work On - Acts as a liaison between partners and our customers. - Assign orders to real estate professionals who meet service level expectations and customer requirements. - Negotiate fees and contracts with our real estate professionals. - Follow up on orders, ensure customer milestones are met and the order is delivered on time to our customers. - Communicates with real estate professionals in a professional manner over various communication channels. - Updates records with accurate and detailed notes. - Fosters positive vendor relationships. ### Who We Are Looking For - Demonstrates a positive, friendly, and optimistic manner. - Demonstrates a sense of urgency, responsiveness, and attentiveness. - Communicates effectively in writing, verbally and nonverbally. - Strong attention to detail. - Strong computer proficiency with computer programs and Internet applications. - Thrives in a fast paced environment. - Demonstrates effective problem solving skills. - Real Estate industry experience is a plus. - Ability to work additional scheduled hours when needed. ### What You Can Expect - Compensation: The base salary for this position ranges from $19.00 to $24.50 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. - Inclusive benefits package offering: - Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources. - Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team. - Career and skill development resources to help advance your career and personal growth. - A mission-driven environment where your work makes a measurable impact on the real estate industry. ### What We Value - Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers. - Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit. - Lift others up - We lead with empathy and strive to improve the lives of those around us. - Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact. - Raise the bar - We don’t settle for industry standards, we redefine them.