Partnership Manager

Job description

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. WHO WE ARE We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact. JOB DUTIES - Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health - Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor - Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction - Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes - Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts - Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience - Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field - Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills - 5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems. - Demonstrated track record of managing and growing client relationships. - Strong communication and interpersonal skills with the ability to build trust quickly. - Excellent problem-solving skills and a proactive, ownership-driven mindset. - Experience using CRM systems and basic data analysis tools to manage performance and reporting. - Willing to travel up to 25-50% within the designated market. What makes you stand out - You thrive in fast-moving, high-growth environments. - You enjoy multitasking and taking initiatives from start to finish. - You are highly efficient, execution oriented, and results-driven. - You are comfortable with ambiguity and adapt quickly to new challenges. - You communicate confidently with both internal teams and external partners.