Partnerships and Customer Success Manager (Contractor)

Job description

# **About Suno** We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). # **About the Role** Suno is building its relationships with partners to create new and unique musical experiences that our technology makes possible. We're exploring how we can work across studios, agencies, education, health and wellness, and consumer platforms — companies finding new ways to collaborate, tell stories, learn, heal, and bring generative music into products people already love. The agreement is the starting line. What matters is what partners are able to build, how well we support them along the way, and what we learn from them; that is where this role lives. You'll own the operational and relationship layer: onboarding partners, helping them actively explore how to use the product, gathering and synthesizing their feedback, and leaving behind the process and materials the team can build on. You'll work day to day with our Growth and Commercial Strategy leads, Product Manager, and Product Marketing Manager. You'll be the person partners hear from most. This is a hands-on role supporting partners across a wide range of industries in a new business, with no established playbook. It is a three-month contract engagement starting immediately, with the possibility of converting to a full-time role for the right fit. # **What You'll Do** - Design and run onboarding for beta partners, from account and access setup through kickoff, enablement, and billing, while creating repeatable processes as you go - Serve as the primary day-to-day contact for partners, fielding questions, coordinating with Engineering and Support on issues, and driving them to resolution - Manage program logistics and tracking, improving our existing partner tracker so that partner status, open issues, and next steps are always clear to the team - Build strong relationships with partners and drive adoption, monitoring usage and proactively re-engaging partners whose integrations have stalled - Collect partner feedback through a consistent cadence of check-ins, identify patterns across the cohort, and translate them into actionable input for Product and Marketing - Keep partners warm and informed with regular updates on roadmap, milestones, and new capabilities - Support the commercial motion alongside the Growth and Commercial Strategy leads, including qualifying inbound interest, preparing for partner conversations, and keeping evaluation and contracting steps moving with Legal and Finance - Cultivate partner advocacy with Product Marketing, including case studies and reference commitments # **What You'll Need** - 4+ years in customer success, partner operations, technical account management, or program management, ideally supporting partners at an early-stage company - Experience owning post-sale relationships end to end, including onboarding, adoption, and renewal conversations - Enough technical fluency to be credible with a technical audience — comfortable with API concepts, documentation, and understanding an issue well enough to escalate it clearly - Strong project management and organizational skills, with comfort holding many partners, deadlines, and open threads at once - Ability to create lightweight process and materials where none exist, and improve what's already there - Excellent written and verbal communication, with good judgment about what to escalate and when - Comfort operating with ambiguity and high autonomy in a fast-moving environment, and availability to start immediately **Strongly Preferred** - Experience with a beta, design partner, or early access program - Background in creative tooling, media and entertainment, or developer platforms # **Additional Notes:** - Applicants must be eligible to work in the US. - This role requires weekly office visits, agreed with the manager in our NYC office. # **Compensation:** The hourly rate range for this role is approx. $100-$115. Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.