Partnerships Solutions Lead - X (Twitter) Partnership

Job description

**Are you ready to join our digital revolution journey?** At **[Aleph](https://alephholding.com/)**, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies. Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels. With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. As **Partnerships Solutions Lead**, you will design, deliver and scale integrated solutions for clients and sales teams, drawing on deep X platform expertise. You will oversee the X Customer Success Management (CSM) group and make sure standards are upheld across solution delivery, reporting and partner engagement. You will act as a strategic bridge between X, our internal teams, and our global and regional clients. Your work ensures business objectives are met while driving client satisfaction, X platform adoption and revenue growth. While this role is based in Riga, Latvia, we welcome applications from candidates in any other location in Europe, and we are open to hiring in other EU countries. ### What You Will Do **Process optimization and operational excellence** - Standardize delivery: develop solution delivery processes that ensure efficiency, quality and scalability across regions. - Improve the client journey: lead initiatives to improve onboarding, solution deployment and post-implementation support. - Build scalable workflows: design and improve workflows for internal teams and external partners, tailored to X (Twitter) requirements, including forecasting, pipeline management, quota setting and onboarding. - Stay compliant: ensure adherence to X (Twitter) partner policies, contractual obligations and operational standards. **Performance monitoring and reporting** - Track key metrics: build and maintain dashboards and reports on solution performance and client outcomes (ad spend, margin, campaign performance), with insights and recommendations. - Report to leadership: report regularly on team performance, client satisfaction and solution impact, highlighting trends, risks and growth opportunities in the platform’s revenue streams. - Support strategic planning: assist the Global Partner Director with strategic planning, Business Unit Planning (BUP) and closing activities. - Lead partner reporting: lead and deliver X (Twitter) reporting in global Quarterly Business Reviews (QBRs) and other strategic sessions. - Implement tools: introduce tools and processes that enhance solution delivery and scalability. **Pre-sales and commercial support** - Support sales: support global sales teams in pre-sales engagements, proposals and RFPs. - Design solutions: develop solution architectures, value propositions and ROI cases that connect client goals to platform capabilities. - Run large-account QBRs: manage QBRs with clients alongside CSMs, supporting them in preparation, storytelling and follow-up actions. **Delivery and enablement** - Oversee implementation: oversee or support the rollout of solutions across markets. - Safeguard execution quality: work with delivery and operations teams to ensure high-quality execution. - Share knowledge: create solution documentation, playbooks and best-practice frameworks. **Systems, tools and governance** - Own systems: own and maintain internal and partner-facing systems and tools (for example business manager integrations and partner portals) and ensure clean data flow. - Lead compliance and audits: ensure all processes comply with X (Twitter) program guidelines, contractual terms and regulatory frameworks; maintain documentation and lead internal audits. - Enable access to information: make sure all teams have the tools and information they need. ### What We Are Looking For - Leadership and team management: you coach and develop the CSM team, set clear priorities, and build a culture of accountability and client focus. - Strategic client solutions development: you translate client business objectives into tailored solutions, value propositions and ROI cases. - Account and QBR management: you prepare and lead executive-level reviews for large accounts and build trusted, long-term client relationships. - Cross-functional collaboration: you work effectively with Sales, Partner Operations, Finance, Legal and Tech to remove blockers and speed up delivery. - Data-driven insights and reporting: you turn performance data (spend, margin, campaign results) into clear recommendations. - Operational excellence and process improvement: you standardize and scale processes, playbooks and tools, with strong attention to detail and compliance. - Client-centric mindset: you put client outcomes at the center of every decision, with excellent partner-facing skills. - X platform expertise: you are a subject matter expert on the X (Twitter) advertising platform ### Why Join Aleph - Real impact: shape how X solutions are designed, delivered and scaled across NE, SE and CIS, and see the effect on client satisfaction and revenue growth. - Room to grow: lead the X CSM group, work directly with the Global Partner Director, and present in global QBRs and planning sessions. - A collaborative team culture: partner with Sales, Partner Operations, Finance, Legal and Tech in an environment built on accountability and client focus. - A multilingual regional hub: Riga offers a growing digital advertising and technology community, strong international connections and hybrid working. - An inclusive workplace: we welcome applicants of all backgrounds, genders, ages and abilities.