Partnerships Success Lead - Kenya

About Turaco Most people in Africa have never had insurance. We're changing that. Turaco's mission is to free people from the fear of financial shocks. We build affordable, simple insurance into the everyday transactions people already make, partnering with banks, microfinance institutions, SACCOs, fintechs, telcos and other organisations serving emerging consumers. Since launching in 2019, we've reached over 7 million customers across Africa and Asia. In 2026, Turaco ranked #29 on the Financial Times' Africa's Fastest Growing Companies list and won Innovation of the Year at the African Insurance Awards. We're proudly in the claims-paying business. We combine technology, innovation and genuine care to make insurance accessible and meaningful to millions of people. Learn more at . About the Role The Partnerships Success Lead is the steward of Turaco’s partnerships in Kenya, responsible for nurturing relationships, ensuring operational speed, process integrity, and exceptional partner communications, and making sure every partner experiences exceptional value from our collaboration. This role is for someone who thrives on building trust, solving problems, and creating win-win outcomes. Key Roles and Responsibilities Partner Relationship Management & Growth Build deep, trusted relationships with partners at all levels, from senior executives to regional, branch and field teams. Serve as the primary liaison between Turaco and partners, ensuring smooth communication, transparency and consistent engagement. Build strong champions within partner organizations who understand, support and advocate for Turaco’s products and partnership. Conduct regular check-ins, field visits and partnership performance reviews, and use insights to identify growth opportunities. Take ownership of partner growth, including customer adoption, product uptake and Gross Written Premium performance. Coordinate successful partnership launches and product rollouts, and ensure partner challenges are resolved quickly through internal collaboration. Partner Activation & Commercial Performance Work closely with Marketing and Commercial teams to plan and execute partner activations that increase awareness, adoption and customer engagement. Maintain strong visibility within partner branches and field operations and build relationships beyond head office. Identify training and product-knowledge gaps and coordinate refresher sessions where required. Track partner performance month-on-month, identify declines in GWP or uptake, and develop recovery plans for underperforming partnerships. Understand the gap between current performance and annual targets and identify upsell, cross-sell and expansion opportunities to close it. Country Operations & Market Intelligence Act as a key point of contact for partners, underwriters, regulators and relevant industry groups in Kenya. Lead market intelligence, keeping the wider Commercial team informed on competitors, pricing, product innovation, new entrants, legislative changes and compliance hurdles. Identify new partnership opportunities and share relevant market intelligence with the Business Development team. Ensure partners are invoiced on time, payments are collected within agreed timelines, and any delays are proactively managed and escalated. Represent Turaco professionally and strengthen our reputation as a responsive, innovative and dependable partner in Kenya. Partner Experience & Commercial Discipline Take ownership of ensuring partners receive a strong and consistent experience across Turaco. Work closely with Customer Experience, Claims, Operations, Finance, Technology, Product and Marketing to resolve partner issues quickly. Anticipate partner needs and potential problems rather than waiting for issues to be escalated. Maintain clear communication, deliver agreed commitments and continuously use partner feedback to improve our products, processes and service. Operates as part of one Revenue Centre where Business Development, Partnership Success and Marketing share responsibility for winning new business, growing existing partnerships and strengthening the partner and customer experience. Success in this role will therefore not only be measured by maintaining strong relationships, but by how well those relationships grow, perform and create sustainable commercial value. Knowledge, Skills, and Abilities Embody Turaco’s values: Push Boundaries, Work with Excellence, and Profound Respect for the Individual. Bachelor’s degree in Business, Economics, Finance, or a related field. 3–5 years of experience with organizations like Off-Grid Asset Finance companies, Micro-Finance Institutions (MFIs), tech-forward insurance companies, or high-growth asset finance startups. Fluency in English. Deep operational familiarity with financial inclusion, microfinance, agricultural networks, or mass-market fintech platforms. Exceptional interpersonal and communication skills, able to engage C-suite executives and frontline teams alike. Strong analytical and presentation ability, comfortable with data-driven storytelling. Highly collaborative, empathetic, and comfortable working across diverse teams and market environments. You are the right person for this role if; You have held a similar role at the country level and worked closely with a central team to support account management. Possess and understanding of the MFI and financial inclusion models, mobile money ecosystems, and asset financing in Kenya. Knowledge, Skills, and Abilities Live Turaco’s values – push boundaries, work with excellence, and have profound respect for the individual. Hold a bachelor’s degree in Business Administration, Finance, Operations Management, Economics, or a related field. Demonstrate three to five years of experience in B2B or Partnerships Management, especially within financial services. Possess a track record in process-driven operational control and account management roles. A highly collaborative team leader who can champion culture, has strong interpersonal skills, and the ability to inspire. Communicate and present effectively to stakeholders at all organizational levels. Our Company Culture At Turaco, our culture is defined by our values: 1) Pushing boundaries, 2) Working with excellence, and 3) Profound respect for the individual. If these values resonate with you, we encourage you to apply! Turaco values diversity and inclusion in the workplace. We’re building a team where our differences enhance and strengthen us. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Total Compensation & Benefits We offer a competitive salary matched to experience, performance-based incentives, stock options, pension and healthcare, alongside an opportunity to contribute to one of Africa's growing insurtech companies. Join us in making insurance accessible to millions more people.